Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Edison, NJ

7d • $21 - $26

About The Position

The Order Fulfillment Supervisor, referred to in the job summary as the Omni Supervisor, works closely with the Assistant Club Manager to lead club operations and drive performance, particularly in the departments they manage. The supervisor performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. The role administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor sets expectations, communicates priorities, coaches and develops team members, supports engagement, and holds the team accountable for results. They maintain a safe, positive, inclusive environment for members and team members, uphold GOLD member and club standards, and use business data and reporting to identify trends and opportunities and improve performance.

The role oversees the end-to-end processing of member orders, from picking and verifying merchandise through staging, packing, labeling, and shipping. It includes managing daily and weekly Omni reporting, productivity and service-level expectations, department staffing and supplies, returns, inventory or equipment issues, and the cleanliness and organization of the Omni work area. Regular, predictable, full attendance is an essential function.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and monitoring employee productivity.
• Ability to report to and support Assistant Club Management and communicate information to Club Leadership.
• Demonstrated leadership capabilities, including engaging team members, supervising cross-functional teams, training team members, and driving and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to outstanding service for all members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Ability to frequently move about on hard surfaces and occasionally bend, handle, pull, reach, or stoop to examine or scan merchandise.
• Ability to frequently lift objects up to 50 pounds; heavier or awkward objects may need to be lifted and moved with assistance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni operations and team members, and administer digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Set clear expectations, communicate information and priorities, follow up on work, and hold the team accountable for results.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
• Manage and assess team member performance; provide actionable feedback; support hiring, training, performance management, development, engagement, and staffing.
• Promote a safe, positive, inclusive environment and deliver service excellence to members, addressing or escalating concerns as appropriate.
• Uphold GOLD member and club standards, including maintaining a clean, organized Omni area and regularly cleaned and safely maintained storage bins.
• Use business data, key metrics, and reports to monitor club and department performance, identify trends and opportunities, and address process breakdowns.
• Pick member orders using pick lists and handheld RF devices; verify merchandise and move it from the sales floor to the staging area.
• Update merchandise locations and operate equipment to maintain consistent product placement and organized staging areas.
• Communicate inventory and equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items on pick lists and communicate concerns to Club Leadership.
• Ensure orders are picked on time and meet productivity requirements and service-level agreements; execute SOPs for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Work with the club team to pull merchandise from reserve when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and other related documents; securely package orders according to SOPs.
• Keep the SFC/BOPIC area neat, clean, and organized; remove trash and cardboard and handle damaged goods and spoiled products according to SOPs.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting and meet Omni productivity, service-level, performance, and goal expectations.
• Review ordering and replenishment of department supplies and maintain club policies, procedures, and dress code requirements.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed