Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Edison, NJ

5d • Onsite

About The Position

The Order Fulfillment Supervisor, referred to in the description as the Omni Supervisor, works closely with the Assistant Club Manager to lead Omni operations and team members, drive club and department performance, and deliver an outstanding member experience. The role oversees digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club, and ensures operational processes, policies, service standards, and productivity expectations are followed.

The supervisor leads, coaches, trains, and assesses team members; supports hiring and performance management; and helps ensure departments are properly staffed. The role also monitors Omni reporting and performance metrics, identifies process issues and opportunities, and communicates expectations and results to the team. Day-to-day work includes processing and staging member orders, verifying and packaging merchandise, maintaining the Omni work area, handling returns and damaged or spoiled products, and coordinating inventory, equipment, and supply concerns.

This position requires open shift availability and regular, predictable, full attendance. Work takes place primarily indoors in a club environment, with frequent movement on hard surfaces, exposure to moving machinery or loud equipment, and possible temperature extremes in freezers or coolers. The listed pay range is $21.00–$26.25.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and reporting to Assistant Club Management.
• Demonstrated leadership capabilities, including engaging team members, managing or supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to providing outstanding service to all members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Ability to master the use of digital devices.
• Ability to meet Omni productivity expectations, service-level agreements, performance metrics, and goals.
• Regular, predictable, full attendance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni operations and team members, driving club and department performance and an outstanding member experience.
• Administer digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Set expectations, communicate information, provide timely feedback, and hold team members accountable for results.
• Teach, coach, and train team members on club policies, procedures, and order-pulling practices; support engagement, development, and retention.
• Assist with hiring, training, performance management, and staffing of Omni team members.
• Promote service excellence and help resolve member concerns; maintain a safe, positive, inclusive environment for members and team members.
• Maintain GOLD club standards, including neat, clean, organized, and safely maintained Omni staging and bin-storage areas.
• Use business data and reporting to monitor club and department performance, identify trends and process breakdowns, and improve performance and profitability.
• Pick, verify, stage, and process member orders using pick lists and handheld RF scanner devices; update merchandise locations and staging areas.
• Meet order-pulling productivity requirements and service-level agreements, and execute BOPIC, BOPIC Fresh, Curbside, and Ship from Club procedures in accordance with SOPs.
• Communicate inventory and equipment problems to Home Office, identify expired or short-dated items, and recommend process improvements for inventory discrepancies.
• Coordinate with club teams to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; package orders securely according to SOPs.
• Handle damaged goods and spoiled products according to SOPs, process club returns, and determine whether to route them through DDR or the Membership desk.
• Review daily and weekly Omni reporting and monitor performance against service levels, metrics, and goals.
• Review department supply ordering and replenishment; maintain club policies and procedures, including dress code.
• Perform general housekeeping, including removing trash and cardboard, and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off that includes vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans and optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the option to purchase BJ’s common stock at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed