Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Burlington, NC

8d • Onsite

About The Position

The Order Fulfillment Supervisor, referred to in the job summary as the Omni Supervisor, provides leadership and direction within the club, working closely with the Assistant Club Manager. The role leads Omni team members, oversees the department’s performance, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. The supervisor administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The position oversees order fulfillment operations, including picking and verifying merchandise, staging and packaging orders, maintaining inventory and equipment information, and meeting productivity and service-level expectations. It also coaches and develops team members, supports hiring and performance management, ensures appropriate staffing, and reviews Omni reporting. The supervisor is responsible for maintaining a neat, clean, organized, and safe work area and for following club policies and standard operating procedures.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, reporting to Assistant Club Management, monitoring productivity, and communicating information to club leadership.
• Demonstrated leadership capabilities, including engaging team members, managing or supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to providing outstanding service to members.
• Open shift availability.
• Must be at least 18 years old.
• Computer proficiency.
• Ability to proficiently use digital devices.
• Ability to frequently lift objects up to 50 pounds; heavier or awkward items may require lifting and moving with assistance.
• Regular, predictable, full attendance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni team members and oversee departmental performance and operational efficiency.
• Administer digital initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Provide leadership through clear communication, coaching, accountability, team development, and support for business results.
• Support team member engagement, inclusion, safety, and development; address or escalate concerns as appropriate.
• Set service expectations and support team members in resolving member concerns while delivering service excellence.
• Lead teams in meeting GOLD member and club standards, including maintaining an organized Omni area and clean, safe storage bins.
• Use business metrics and reporting to identify performance trends, opportunities, and process breakdowns, and take corrective action.
• Pick member orders from lists using an RF handheld scanner, verify merchandise, update product locations, and move items to staging areas.
• Communicate inventory or equipment problems to Home Office and recommend improvements related to inventory discrepancies.
• Identify expired or short-dated items on pick lists and communicate concerns to club leadership.
• Ensure orders are picked on time and meet productivity requirements and service-level agreements.
• Execute SOPs and productivity standards for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
• Assess team member performance, provide actionable feedback, and coach and develop talent.
• Assist with hiring, training, and performance management of Omni team members and ensure departments are properly staffed.
• Coordinate with the club team to pull merchandise from reserve areas when possible to avoid sales floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; securely package orders according to SOPs.
• Keep the SFC/BOPIC area neat, clean, and organized; perform housekeeping, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to SOPs.
• Process returns to the club and determine how they should be handled through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting and meet productivity expectations, service-level agreements, metrics, and goals.
• Review ordering and replenishment of departmental supplies and maintain club policies and procedures, including dress code.
• Perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans.
• Optional dental insurance.
• Optional vision insurance.
• Health Savings Account (HSA) options.
• Flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed