Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Burlington, NC

9d • $20 • Onsite

About The Position

Working closely with the Assistant Club Manager, the Omni Supervisor provides leadership and direction within the club, drives club performance—particularly in directly managed departments—and delivers an outstanding member experience. The role performs OMNI functions, leads Omni team members, establishes operational efficiencies, and maintains policies and procedures. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads, coaches, trains, and assesses Omni team members; sets expectations; supports engagement and development; and helps ensure departments are properly staffed. The role processes and oversees member orders, maintains merchandise locations and staging areas, packages and ships orders, handles returns and damaged or spoiled goods, and monitors daily and weekly OMNI reporting and productivity. It also communicates inventory or equipment issues, recommends process improvements, maintains a safe, clean, and organized work area, and follows club policies and operating procedures.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience with setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, reporting to Assistant Club Management, monitoring productivity, and communicating information to Club Leadership.
• Demonstrated leadership capabilities, including driving team member engagement, supervising cross-functional teams, training team members, and communicating and delivering results.
• Ability to own and deliver against strategic initiatives and objectives.
• Commitment to providing outstanding service to all members.
• Open shift availability.
• Must be 18 years of age.
• Computer proficiency.
• Ability to move frequently on hard surfaces and occasionally bend, handle, pull, reach, or stoop to examine or scan merchandise.
• Frequently lift objects up to 50 pounds; may need to lift and move heavy or awkward objects over 50 pounds with assistance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead the Omni team and drive performance, operational efficiency, productivity, and an outstanding member experience.
• Administer digital initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Process member orders by pulling merchandise from pick lists or RF devices and moving it from the sales floor to the staging area.
• Use handheld RF devices to pick and verify merchandise, and update merchandise locations and staging areas.
• Ensure orders are picked promptly and meet service-level agreements, productivity expectations, and established operating procedures.
• Communicate inventory and equipment problems to Home Office and recommend process improvements related to inventory discrepancies.
• Identify expired or short-dated items on pick lists and communicate concerns to Club Leadership.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
• Manage and assess team member performance; provide feedback and coaching; assist with hiring, training, and performance management; and help ensure departments are properly staffed.
• Work with the club team to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; package orders securely according to standard procedures.
• Keep the SFC/BOPIC area clean and organized, including removing trash and cardboard and handling damaged goods and spoiled products according to procedures.
• Process returns to the club and determine how to handle them, including through DDR or the Membership desk.
• Review and manage daily and weekly OMNI reporting and use reporting to identify performance trends and opportunities.
• Maintain club policies and procedures, including dress code, and review ordering and replenishment of departmental supplies.
• Set and model GOLD Member Standards and service expectations, respond to member concerns, and support a safe and positive member and team member environment.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed