Order Fulfillment Channel Manager

General Motors•Warren, MI

1d•Hybrid

About The Position

The Order Fulfillment Channel Manager leads cross-functional execution of vehicle order fulfillment for new vehicle launches and ongoing model-year programs. The role is the primary liaison between Order Fulfillment and Chevrolet, Buick GMC, and Cadillac brand channel partners, as well as sales, marketing, product, manufacturing, logistics, distribution, dealers, and customer-facing teams. The manager aligns priorities, resolves issues, and supports timely go-to-market execution while balancing customer and dealer needs with production, supply chain, and business requirements. Day-to-day work includes leading cross-functional activities, facilitating business reviews, coordinating allocation and dealer-order activities, analyzing operational issues, and improving execution processes. The position is hybrid, with the selected candidate expected to report to a specific location at least three times a week or at another frequency set by their manager. The role is not eligible for relocation benefits. GM does not provide immigration-related sponsorship for this role.

Requirements

Bachelor’s degree or equivalent professional experience.
At least 5 years of experience in order fulfillment, distribution, supply chain, operations, or a related business function.
Experience analyzing operational issues and applying mathematical reasoning.
Proficiency with Microsoft Office or Google Workplace.

Nice To Haves

Experience working in a fast-paced, ambiguous, or start-up environment.
Experience supporting vehicle launches, model-year changes, allocation, dealer ordering, or go-to-market execution.
Automotive product or industry knowledge, including familiarity with vehicle product terminology and data standards.
Demonstrated ability to lead cross-functional teams through influence, build productive partnerships, and collaborate across teams without direct authority.
Strong written and verbal communication skills.
Ability to organize, plan, prioritize, and manage multiple competing priorities while maintaining attention to detail and learning quickly.

Responsibilities

Lead cross-functional teams through launch and model-year order fulfillment activities, communicating priorities, decisions, risks, and next steps.
Facilitate recurring business reviews and working sessions with sales, marketing, product, distribution, manufacturing, logistics, and related partners.
Coordinate allocation, dealer consensus, and dealer order-submission activities in accordance with approved processes and timing.
Analyze complex operational issues, develop practical solutions, and communicate recommendations that support customer experience and business results.
Improve processes and strengthen collaboration to increase execution reliability across vehicle programs.