Order Fulfillment

The Container Store Inc.•New York, NY

6d•$17 - $18•Onsite

About The Position

The Order Fulfillment Team processes up to 200 orders per day. This seasonal role involves pulling orders for home delivery, in-store pickup, and store replenishment, as well as working with the merchandising team to replenish products on the sales floor. The team also handles inventory control, including putting away and moving merchandise within the 15,000-square-foot Fulfillment Center. RF handheld devices are used for order pulling, operations, and inventory movement. The position supports customer service and store sales by maintaining accurate inventory and orders, communicating professionally with customers, helping customers find organizational solutions, and collaborating with the fulfillment and store teams. It requires working scheduled hours, adapting to changing business needs, maintaining safe work practices, and traveling between Manhattan stores when business needs require.

Requirements

At least 18 years of age.
Computer skills.
Ability to travel between Manhattan stores based on business needs.
Working knowledge of store system applications, including CDC, new POS, Order Management, Order Actions, Order Administration, and RF applications for orders and picking, and ability to use them appropriately for daily business needs.
Ability to speak confidently and comfortably before groups of varying sizes and adapt delivery to the audience.
Ability to communicate clearly and effectively in a professional manner with people inside and outside the organization.
Ability to remain alert and work safely.
Ability to prioritize mission-critical tasks and focus on the most value-added work.
Flexible, positive attitude, and passion for knowledge.
Effective time-management and organizational skills, including the ability to manage multiple projects at once.
Detail-oriented, with strong organization and prioritization skills and the ability to work quickly and accurately under pressure.
Ability to make objective decisions in the best interests of customers and the company.
Ability to work within and exemplify The Container Store brand and its stated qualities.
Commitment to working scheduled hours and supporting changing business needs.

Nice To Haves

College degree preferred.
Retail experience and stockroom logistics experience are a plus.

Responsibilities

Ensure all work assignments are completed on time.
Arrive promptly for the assigned work schedule.
Maintain proficiency, accuracy, pace, and safety in fulfillment-center tasks, including picking merchandise, cutting, locating, consolidating, bundling, and expediting.
Support inventory management and maintain accuracy in stockroom and sales-floor locations and individual orders.
Provide professional and courteous phone coverage; regularly check voicemail and email and communicate with customers in a timely manner.
Engage with customers to address their organizational challenges, build product knowledge, and share information with customers and the store team.
Work productively with the fulfillment team to provide exceptional customer service and meet or exceed company goals and objectives.
Support company initiatives, directives, campaigns, and special events in a timely manner.
Support store sales goals in partnership with the store team.
Maintain a safe working and shopping environment and help ensure the safety and security of employees, customers, and property.
Protect confidential and sensitive company and customer information.
Perform other requested tasks and duties.

Benefits

Competitive health insurance plans.
Dental insurance.
Vision insurance.
401(k) retirement savings plan with optional investment guidance and assistance through Fidelity.
Competitive sick pay and paid time off.
For full-time associates: basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts.
For full-time associates: parental leave policies, adoption and surrogacy assistance, and fertility and maternity support program.
For full-time associates: paid holidays, gym membership discounts, and qualified transportation benefits program.
For full-time associates: discounts on company products, custom spaces, services, gift cards, and pet insurance.
Service awards, retirement gifts, recognition for employees who exemplify company principles, and recognition of daily contributions.
Employee Resource and Affinity Groups.
Fun and collaborative work environment with opportunities to learn and grow.