Order Expediter Sales - Inside Sales

Builders FirstSource•Clearwater, FL

13d•Onsite

About The Position

The Order Expediter is a proactive, problem-solving role that ensures timely and accurate customer order processing. This position reviews the end-to-end process from sales order management to invoicing, including pricing, purchasing and inventory, to ensure accuracy.

Requirements

High school diploma or General Education Degree (GED) and 5+ years of related experience; or an equivalent combination of education and experience.
Excellent customer service skills
Excellent verbal and written communication skills
Excellent problem-solving skills and ability to work independently
Ability to compose effective and efficient reports and correspondence
Ability to organize, prioritize, and efficiently multitask
Proficient computer skills and with Microsoft Office Products, in particular Excel

Responsibilities

Monitor and expedite sales orders and order fulfillment, coordinate with teams to address roadblocks
Identify sales orders at risk for outbound delivery failure
Changes orders upfront (e.g., substitutions, backorders, POs) to get it through warehouse, transportation and invoicing
Work on the business process to proactively clear the pathway for customer orders
Understand the end-to-end process and help facilitate sales orders across functional teams
Monitor the following activities to stay informed of possible issues related to: returns and billing blocks, special orders, back orders, and pricing blocks, purchase requisitions, purchase orders and inventory, and delivery, exception reporting to coordinate with relevant teams
Complete daily checklist activities
Understand the Available-to-Promise (ATP), Back Order, and Material Replenishment Planning (MRP) processes and when to intervene
Other duties as assigned