Order Entry Specialist - PPE
Lion•Dayton, OH
•Onsite
About The Position
The Order Entry Specialist supports the Customer Sales and Support team by accurately processing orders, maintaining order quality, and helping ensure timely fulfillment for customers and internal stakeholders.
Requirements
- 3-5 years Customer Service/Data Entry experience.
- High school diploma, college preferred.
- Excellent organizational skills.
- Ability to understand technical products.
- Digital proficiency, with a strong understanding of Microsoft Suite.
- Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.
Nice To Haves
- Product knowledge with certified products a plus.
- Salesforce and Oracle experience a plus.
Responsibilities
- Ensuring orders within assigned regions are processed quickly and accurately.
- Meeting or exceeding productivity and quality levels outlined in defined KPIs.
- Understanding order requirements and ensuring contractual obligations are implemented accurately.
- Effectively communicating and collaborating with customers, Dealers, Sales, and Customer Service counterparts in a timely manner to resolve issues that prevent orders from moving through the process, including item & pricing discrepancies, missing information, and/or system errors.
- Reviewing and validating order information for completeness, pricing & SKU accuracy, and shipping requirements.
- Prioritizing orders with special handling requirements.
- Working as a team in assisting others in the department to meet group goals.
- Supporting other OE regions & accounts when backlogged.
- Identifying opportunities to improve order processing efficiency, accuracy and customer experience.
- Working in multiple systems and programs related to sales, order entry, and quoting.
- Working with the Distribution Center, as needed, to determine complex configuration solutions.
- Participating in ISO audits and documentation updates.
- Assisting others in the department through cross-training and onboarding of new hires.
- Effectively balancing multiple tasks in a fast-paced environment.
- Maintaining a professional, ethical, and respectful attitude while demonstrating teamwork.
- Other duties as needed.
Benefits
- Medical/dental/vision insurance
- 401(k) with Company match
- Professional development opportunities
- A dynamic, growth-focused environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
