ORDER ENTRY CLERK (ONSITE MON - FRI 8:00AM - 5:00PM)

RADIANS INC • Memphis, TN

4h • Onsite

About The Position

The Order Entry Clerk accurately and efficiently processes incoming customer orders, managing a high-volume workload with careful attention to detail and strong multitasking skills. The role manually enters orders in the P21 (Prophet 21) system, responds promptly to customer inquiries by email, and is cross-trained to provide phone coverage for the Customer Service department as needed. The position is onsite, Monday through Friday, from 8:00 AM to 5:00 PM.

Requirements

• High school diploma or equivalent.
• Strong customer service and data-entry skills.
• Excellent phone skills and etiquette, including the ability to answer incoming customer service calls when covering for other teams.
• Strong written and verbal communication skills.
• PC literacy, including Microsoft Office, and strong data-entry, organizational, and interpersonal skills.
• Ability to multitask and prioritize daily work.

Nice To Haves

• Experience in a safety products environment.
• Experience with P21 (Prophet 21).

Responsibilities

• Answer customer calls, assist callers, and direct them as appropriate.
• Participate in the sales process and its administrative tasks, including answering calls, entering orders, providing pricing, tracking orders, and resolving complaints.
• Enter all incoming orders daily upon receipt, including orders received by sales fax, email, mail, EDI, SPS, or other electronic communication.
• Return follow-up calls and voicemails by the end of the business day on which they are received.
• Communicate customer product requirements to Purchasing promptly to help minimize backorders.
• Work with customers and internal departments to resolve order discrepancies or obtain missing information.
• Prioritize and multitask among order entry, email correspondence, and phone support.
• Maintain organized and up-to-date order records.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED