Warehouse Customer Service Rep - Mon to Fri 8:30am-5:00pm

ID Logistics•Lockport, IL

2d•Onsite

About The Position

The Customer Service Representative supports daily customer service operations within the distribution center. The role manages shipping and receiving activities, processes billing and invoicing, and resolves customer inquiries and discrepancies. It serves as a liaison between customers, warehouse operations, and internal management, providing timely, accurate, and professional communication in a fast-paced logistics environment. The position is on-site, Monday through Friday, 8:30 AM to 5:00 PM. No travel is required. Overtime and flexible schedules may be needed based on business requirements. The role follows corporate and site-specific Good Manufacturing Practices (GMPs) and company safety policies.

Requirements

High school diploma or GED.
At least 1 year of customer service, administrative, logistics, or warehouse support experience.
Strong attention to detail and organizational skills.
Effective verbal and written communication skills.
Experience using Microsoft Office applications, including Excel and Outlook.
Ability to multitask and prioritize in a fast-paced environment.
Ability to work overtime and flexible schedules as business needs require.

Nice To Haves

Previous experience in a distribution center, warehouse, or 3PL environment.
Experience with warehouse management systems (WMS), shipping, receiving, billing, or invoicing processes.
Experience handling customer accounts and resolving customer concerns.
Familiarity with inventory control and transportation coordination processes.

Responsibilities

Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
Process billing and invoicing accurately while meeting tight turnaround timelines.
Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
Communicate daily with customers, operations teams, and management through email, phone, and in-person interactions.
Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
Maintain accurate records and documentation related to customer transactions and shipments.
Support customer inquiries, special requests, and issue resolution professionally and promptly.
Partner with Operations, Transportation, and Leadership teams to support service excellence.
Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report observed noncompliance.
Observe company safety policies and assist in maintaining a safe work environment.
Perform additional duties as assigned.