Order Entry Clerk
About The Position
The Data Entry Clerk plays a key role in supporting order processing, customer communication, and accurate data maintenance for a medical device organization focused on biologic products that help the body heal. In this 6‑month contract role, you help connect with internal teams, move orders efficiently through the system, and ensure data is entered and validated with a high level of accuracy. This position offers the opportunity to gain hands-on experience in a fast-moving environment, contribute to meaningful patient-impact work, and potentially grow into a permanent role based on performance and business needs.
Requirements
- At least 1 year of experience in customer service, data entry, or light accounting.
- Order processing experience, including handling incoming orders and moving them through fulfillment, is required.
- Demonstrated ability to work independently as a natural learner who can quickly understand new processes and systems.
Responsibilities
- Monitor and manage a shared customer service inbox on a daily basis to ensure timely response and processing of incoming requests.
- Review incoming customer orders, download and organize order documents, and assign order numbers according to established procedures.
- Accurately enter detailed order information into the ERP system, ensuring all fields are complete and correct.
- Retrieve product information and coordinate order fulfillment through the shipping system to ensure orders are processed and shipped as requested.
- Carefully review, verify, and validate all order entries before finalizing to maintain data integrity and minimize errors.
- Prepare and package orders, including generating, printing, and applying shipping labels and ensuring proper documentation accompanies each shipment.
- Process customer-submitted usage forms, route them appropriately for billing, and support billing-related activities as needed.
- Collaborate with internal teams, including sales, when order transfers, billing adjustments, or account changes are required.
- Handle customer email communications related to usage forms, shipping, and billing, ensuring clear and professional responses.
- Provide general administrative support related to order processing, documentation, and record keeping.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
