Order Entry Associate

TEKsystems•Waunakee, WI

5d•Onsite

About The Position

We are seeking a Customer Service Representative – Order Processing to support our customers and sales representatives. This is not a high‑volume call center role. Instead, you’ll handle custom orders and client‑specific questions, often collaborating with internal teams such as Engineering and Warehouse to ensure accuracy and timely resolution. New hires will begin as Order Processing Representatives, focusing on data entry and system navigation while learning NORD’s products, processes, and systems. This role is ideal for someone who enjoys detail‑oriented work, learning technical products, and supporting customers in a collaborative environment.

Requirements

Strong analytical thinking and ability to learn technical product information
Positive attitude and strong work ethic
Typing speed of 45 WPM
Strong computer skills
Excellent attention to detail
High School Diploma or equivalent
Minimum 1 year of customer service or order entry experience

Responsibilities

Provide sales and customer support, including order entry, expediting, quoting, restocking, and troubleshooting
Process custom orders and manage customer‑specific inquiries
Coordinate with Engineering, Warehouse, and Sales teams to resolve questions and issues
Accurately enter and maintain order information in internal systems
Use Outlook, Excel, and SAP to support daily operations
Assist with service issues and transactional add‑on requests
Maintain a high level of accuracy and attention to detail