Order Engineer I

Forte Opening Solutions • Northumberland, PA

4d

About The Position

The Order Engineer is responsible for timely and accurate processing of customer orders for the complete line of Forte products. The role includes assisting customers with technical product construction by coordinating door frame and hardware schedules, processing orders, resolving customer issues, and collaborating with internal stakeholders and customers. The Order Engineer maintains appropriate metrics, KPIs, controls, and documentation while identifying opportunities to improve processes and the customer experience. The position also requires compliance with company safety and environmental rules and contributing to a collaborative, supportive team environment.

Requirements

• High school education required.
• One to three years of previous experience in customer service, including order engineering.
• Solid professional telephone etiquette.
• Product knowledge related to the building materials and/or door industry.
• Strong math skills.
• Ability to work independently and effectively in a fast-paced team environment.
• Strong decision-making and analytical skills.
• Excellent phone and written communication skills.
• Excellent PC skills in Microsoft applications.
• Ability to multitask while maintaining a high level of attention to detail.
• Organizational skills and ability to maintain detailed records.
• Ability to establish and continually develop professional relationships with internal and external customers.
• Effective conflict-resolution skills.
• Available to work occasional weekends and extended hours during the work week as needed, and flexible to schedule changes.

Nice To Haves

• Associate’s degree or technical certificate.
• Two-year technical degree with exposure to blueprint reading, or an equivalent combination of education and experience.

Responsibilities

• Assist customers with technical product construction by coordinating door frame and hardware schedules while maintaining appropriate metrics and KPIs.
• Complete order entry accurately.
• Assist customers in resolving issues based on results.
• Establish close working relationships with internal stakeholders and customers, understanding their business and how the company can add value.
• Communicate clearly and professionally.
• Maintain appropriate Order Engineering controls and documentation.
• Continuously evaluate and identify opportunities for process improvements that positively affect the customer experience.
• Follow company safety and environmental rules and regulations.
• Maintain a working environment that encourages and supports collaboration and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED