Order Engineer I

Forte Opening Solutions • Point Township, PA

6d • Onsite

About The Position

The Order Engineer is responsible for timely and accurate processing of customer orders for the complete line of Forte products. The role supports customers with technical product construction by coordinating door frame and hardware schedules, resolving customer issues, and maintaining order engineering controls and documentation. It also involves building effective relationships with customers and internal stakeholders, communicating professionally, and identifying process improvements that enhance the customer experience. The role requires following company safety and environmental rules and supporting a collaborative team environment.

Requirements

• High school education required.
• One to three years of previous experience in customer service, including order engineering.
• Strong telephone etiquette.
• Product knowledge related to the building material and/or door industry.
• Strong math skills.
• Ability to work independently and effectively in a fast-paced team environment.
• Strong decision-making and analytical skills.
• Excellent phone and written communication skills.
• Excellent PC skills in Microsoft applications.
• Ability to multitask while maintaining attention to detail.
• Organizational skills and ability to maintain detailed records.
• Ability to establish and develop professional relationships with internal and external customers.
• Effective conflict-resolution skills.
• Availability to work occasional weekends and extended hours during the work week as needed, and flexibility to schedule changes.

Nice To Haves

• Associate’s degree or technical certificate.
• Two-year technical degree with exposure to blueprint reading, or an equivalent combination of education and experience.

Responsibilities

• Assist customers with technical product construction by coordinating door frame and hardware schedules while maintaining appropriate metrics and KPIs.
• Complete order entry accurately.
• Assist customers with resolution-based results.
• Build close working relationships with internal stakeholders and customers and understand their business and how Forte can add value.
• Communicate clearly and professionally.
• Maintain appropriate Order Engineering controls and documentation.
• Identify opportunities for process improvements that positively affect the customer experience.
• Follow company safety and environmental rules and regulations.
• Maintain a working environment that encourages collaboration and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED