Order Desk - RMA/Parts Support

Jam • Southaven, MS

1d

About The Position

The RMA Receiver / Parts Support is responsible for processing product returns, managing inventory transactions, supporting the parts department, and ensuring accurate receiving and handling of merchandise. The role calls for strong organizational skills, attention to detail, and safe, efficient operation of warehouse equipment.

The position supports warehouse and inventory management by processing RMAs, putting away merchandise and parts, investigating service-stock discrepancies, and receiving, transferring, and verifying UPC-labeled inventory with RF scanning equipment. It also assists with parts operations, including receiving, inventory support, and order picking, while maintaining accurate records and following company procedures.

The schedule is Monday to Friday, 8:30 AM–5:30 PM. The role is based in a warehouse environment and may require overtime.

Requirements

• High School Diploma or GED required.
• Intermediate computer skills required, including proficiency in Microsoft Office applications.
• Experience using RF scan guns and warehouse inventory systems.
• Minimum of three years of relevant experience, including product returns and RMA processing.
• Minimum of one year of forklift operating experience.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work effectively in a fast-paced, dynamic environment, independently and collaboratively.
• High level of attention to detail and accuracy.
• Sense of urgency and commitment to meeting deadlines.
• Ability to safely lift up to 50 lbs. using proper lifting techniques and/or material handling equipment.
• Ability to stand and walk for extended periods.
• Ability to work overtime as required.
• Ability to work comfortably in a warehouse environment and operate material handling equipment safely.

Nice To Haves

• Associate's Degree.
• Valid forklift certification.

Responsibilities

• Process and handle product returns (RMAs).
• Distribute Return Merchandise Authorizations (RMAs).
• Put away merchandise and parts inventory.
• Investigate and identify inventory discrepancies within service stock.
• Safely operate order pickers, reach trucks, counterbalance forklifts, and powered pallet jacks.
• Receive, transfer, and verify UPC-labeled inventory using RF scanning equipment.
• Assist with parts department operations, including receiving, inventory support, and order picking.
• Maintain accurate inventory records and comply with company procedures.
• Support warehouse and inventory management functions as required.
• Follow workplace safety protocols, local regulations, and internal standards.

Benefits

• Comprehensive group benefits, including health, dental, vision, life, critical illness, and short- and long-term disability coverage.
• Wellness Incentive Program and Employee Assistance Program.
• RRSP / 401(k) matching program.
• Flextime, summer hours, paid vacation, and personal time off.
• Casual, fun, and collaborative work environment.
• Social calendar.
• Employee discounts on products.
• Ongoing learning and development opportunities.
• Opportunity to work alongside a talented, high-performing team.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED