RMA Specialist

NextLink•Lincoln, NE

10d•Onsite

About The Position

The RMA Specialist tests returned equipment, manages the return process, and tracks company assets. The role verifies equipment functionality, maintains accurate records and asset inventory, and performs other duties as assigned. The position processes returned equipment through electrical testing and troubleshooting, documents and reports test results, and coordinates with vendors and customers to ensure defective or repaired equipment is processed and returned promptly. It also maintains asset records, tracks equipment across sites, tags and documents assets, and conducts periodic audits. The specialist prepares and uploads equipment reports, maintains records of inventory transfers and disposals, and submits required paperwork and management reports using Excel. The role coordinates with colleagues, leadership, vendors, customers, and internal departments; provides updates on asset status and RMA processing; and follows safety, quality-control, company, and regulatory requirements. This is a full-time, in-person position, Monday through Friday, with occasional weekends, overtime as needed, and potentially irregular hours. Travel of 10–15% is required as needed. The work is primarily indoors with some outdoor activities, varying noise levels, and PPE use as required. Physical demands include remaining stationary for extended periods, frequent movement and handling of objects weighing 50 pounds or more, and regular use of hand and power tools.

Requirements

High school diploma or GED equivalent.
Experience in equipment testing, electrical testing, asset tracking, or related fields.
Strong Excel skills for data tracking and reporting.
Ability to lift and pull heavy equipment.
Strong organizational and record-keeping skills.
Effective oral and written communication skills.
Team-oriented mentality and safety consciousness.
Must pass a drug screening test and a criminal background check.
Occasional weekend work, overtime as needed, and irregular hours may be required.
Travel of 10–15% as needed.
Frequent movement and handling of objects weighing 50 pounds or more, and regular use of hand and power tools.

Nice To Haves

Familiarity with RMA processes and inventory management systems.

Responsibilities

Test returned equipment, including electrical testing, to diagnose issues and verify functionality.
Document and report findings for each tested item.
Coordinate with vendors and customers to manage the RMA process.
Ensure timely processing and return of defective or repaired equipment.
Maintain accurate inventory records of company assets.
Track the movement and status of equipment across various sites.
Tag and document new and existing assets.
Conduct periodic audits to verify asset locations and conditions.
Compile and upload detailed reports and documentation for tested equipment.
Maintain records of asset inventory, including transfers and disposals.
Prepare and submit required paperwork and reports to management using Excel.
Collaborate with team members and leadership to ensure smooth workflow.
Communicate with vendors, customers, and internal departments, and provide regular updates on asset status and RMA processing.
Adhere to safety and quality-control requirements and follow company policies and procedures, including those related to vehicle and equipment use.
Ensure compliance with relevant regulations and standards.
Perform other duties as assigned.