RMA Coordinator

Dometic Corporation•Port Saint Lucie, FL

7d•Onsite

About The Position

The RMA Coordinator manages returned products, materials, and components from customers, distributors, and internal operations. The role focuses on processing returns efficiently, identifying root causes, and maintaining customer satisfaction. The position is based in Port St. Lucie, Florida, and reports to the Quality Manager. The coordinator works with customers and cross-functional teams to authorize and track returns, document defects, coordinate disposition, and ensure compliance with company procedures, ISO standards, and warranty policies. The role may also assist other areas and departments as needed to support Dometic’s goals and objectives.

Requirements

Associate degree in Business, Supply Chain, Quality, Manufacturing, or a related field preferred; an equivalent combination of education and experience may be considered.
At least 2 years of experience in customer service, manufacturing, quality assurance, or warranty administration.
Experience with product returns and warranty claim processing.
ERP/MRP system experience; Intuitive experience is helpful.
Customer service experience.
Strong proficiency with MS Office programs, including Word, Excel, Outlook, PowerPoint, and Teams, and ability to learn other applications quickly.
Fluent English comprehension, speaking, and reading.
Occasional lifting of returned products weighing up to 25 pounds.
Strong problem-solving and decision-making abilities.
Highly organized team player who takes initiative and works within department priorities.
Professional demeanor in person, by email, and online.
Entrepreneurial, customer-focused, and self-motivated approach.
Ability to work well independently and as part of a cross-functional team.
Strong written and verbal communication skills and appreciation for documentation.
High standards of ethics, integrity, and accountability.
Well-developed organizational skills and ability to manage a variety of tasks.
Ability to work under pressure and meet deadlines.
Sense of urgency and self-motivation.

Nice To Haves

Intuitive system experience.
Associate degree in Business, Supply Chain, Quality, Manufacturing, or a related field.

Responsibilities

Receive and review return requests from customers or distributors.
Issue RMA numbers and provide return instructions.
Verify warranty eligibility and return authorization requirements.
Track returned items throughout the process.
Work with customers, Customer Service, Sales, and Technical Support to gather information about failures or defects.
Ensure returned products are shipped and received properly.
Maintain detailed records in the ERP system.
Coordinate with Quality, Engineering, and Production to determine failure root causes.
Document defect information and failure trends, and assist with corrective and preventive action (CAPA) activities.
Ensure returned materials are properly received into inventory and segregate defective or nonconforming materials.
Coordinate disposition activities, including repair, replacement, scrap, rework, or return to supplier.
Serve as the primary point of contact for product returns; provide status updates on repairs, replacements, and credits; and resolve return-related issues professionally and promptly.
Ensure compliance with company procedures, ISO standards, and warranty policies.
Prepare documentation required for audits and quality reviews.
Perform other duties as assigned to assist other areas and departments in achieving Dometic’s goals and objectives.