Order Administrator (Onsite)
About The Position
This onsite Customer Service Order Administrator position works under direct supervision and applies basic skills in executing established procedures. The role resolves basic customer service and billing complaints; collects customer, billing, product, and order information; responds to inquiries about product availability, maintenance, and order status; and serves as a customer interface for product status and delivery. The administrator maintains records of customer interactions and transactions, handles service-order packet scanning, filing, and archiving, processes customer returned goods in SAP, creates and releases repair orders as directed by the Customer Account Specialist, reviews pending sales billing, performs shipping tasks and accuracy checks, and maintains order-tracking spreadsheets. The position is onsite at the Cedar Rapids, Iowa location. U.S. citizenship is required because only U.S. citizens are authorized to access information under the program or contract. No security clearance is required.
Requirements
- Typically requires a high school diploma or AA/AS degree (or other two-year post-high-school training) and at least 4 years of relevant experience.
- U.S. citizenship is required.
Nice To Haves
- Experience utilizing Microsoft O365 products.
- Customer service experience.
Responsibilities
- Collect customers’ names, addresses, billing information, product numbers, and specifications of items to be purchased.
- Answer basic customer inquiries about product availability, maintenance, and order status.
- Resolve basic customer service or billing complaints.
- Record details of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
- Serve as the customer interface for product status and delivery.
- Scan, file, and archive service-order packets.
- Induct customer returned goods into SAP and create and release repair orders to the operations floor as directed by the Customer Account Specialist.
- Review and complete pending sales billing.
- Conduct shipping tasks, including quality checks for accuracy.
- Update and maintain induction and shipping spreadsheets for order tracking.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Three weeks of vacation for newly hired employees
- 401(k) plan with employer matching and a separate employer retirement contribution
- Tuition reimbursement
- Student loan repayment program
- Life insurance
- Disability coverage
- Pet insurance
- Birth, adoption, and parental leave benefits
- Fertility and family planning benefits
- Adoption assistance
- Employee assistance plan, including up to 10 free counseling sessions
- Wellness rewards program
- Child and elder care services
- Paid time off and holidays
- Flexible spending accounts
- Flexible work schedules
- Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
