Order Administrator (Onsite)

RTX•Cedar Rapids, IA

3d•Onsite

About The Position

This onsite Customer Service Order Administrator position is under direct supervision and applies basic skills to established procedures. The role supports customers and order processing by answering inquiries, resolving basic service or billing complaints, and maintaining customer interaction records. It also handles service order documentation, returned goods and repair orders in SAP, pending sales billing, shipping quality checks, and order-tracking spreadsheets. The role is based at the Collins Aerospace facility in Cedar Rapids, Iowa, and requires U.S. citizenship because access to program/contract information is restricted to U.S. citizens.

Requirements

Typically requires a high school diploma, an associate degree, or other two-year post-high-school training, with at least 4 years of relevant experience.
U.S. citizenship is required.

Nice To Haves

Experience utilizing Microsoft O365 products.
Customer service experience.

Responsibilities

Obtain customers’ names, addresses, billing information, product numbers, and specifications of items to be purchased.
Answer basic customer inquiries about product availability, maintenance, and order status.
Resolve basic customer service or billing complaints.
Record customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Serve as the customer interface for product status and delivery.
Scan, file, and archive service order packets.
Induct customer returned goods into SAP and create and release repair orders to the operations floor under the direction of the Customer Account Specialist.
Review and complete pending sales billing.
Conduct shipping tasks, including quality checks for accuracy.
Update and maintain induction and shipping spreadsheets for tracking orders.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
401(k) plan with employer matching funds and a separate employer retirement contribution.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
Birth, adoption, and parental leave benefits.
Fertility and family-planning support.
Adoption assistance.
Autism benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Wellness rewards program.
Virtual doctor visits.
Child and elder care services.
Second-opinion medical expert program.
Potential eligibility for short- and/or long-term incentive compensation programs.
Paid time off and holidays.
Flexible spending accounts.
Flexible work schedules.