Oracle Utilities Field Service Solution Architect

ApexIT

14d

About The Position

The Oracle Utilities Field Service Solution Architect leads the design and implementation of Oracle Field Service solutions for electric, gas, and water utility organizations. The role applies knowledge of utility field operations—including metering, service orders, outage response, inspections, and customer service—to deliver integrated solutions that improve workforce efficiency, customer experience, and operational performance.

The architect partners with utility business leaders, operations teams, IT stakeholders, project managers, consultants, developers, and client teams throughout solution delivery. Responsibilities span discovery, architecture, business-process assessment, integration and migration strategy, solution governance, testing, deployment, and business development. The position may provide architectural leadership across multiple client engagements and may oversee project staff.

Work is full time during Apex IT business hours and may sometimes occur outside business hours. The position is remote or on-site at a client location, with customer-project travel as required; travel can be as high as 75%.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• At least 8 years of Oracle Field Service experience, including multiple implementations for electric, gas, or water utilities.
• Deep understanding of Oracle Utilities applications, utility operations, metering, outage management, customer service, and service-order management.
• Strong understanding of cloud architecture, service delivery, and Oracle Cloud Infrastructure (OCI).
• Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and system integration tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, including the ability to explain complex ideas clearly to business and IT audiences.
• Ability to work independently and collaboratively across teams.
• Detail-oriented approach focused on system accuracy and reliability.
• Strong integrity, executive presence, emotional intelligence, conflict-resolution ability, strategic decision-making, relationship-building, flexibility, accountability, and teamwork.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Proficiency with Microsoft Office Suite and related business software.
• Willingness and ability to travel as required by customer projects, potentially up to 75%.
• For remote work, provide a professional home-office space and maintain a reliable, consistent internet connection.

Nice To Haves

• Oracle certifications, such as Oracle CX Service Cloud or Oracle Field Service Cloud.
• Experience with ITIL practices and change management.
• Knowledge of other Oracle CX or ERP modules.
• Familiarity with mobile field service device configurations and support.

Responsibilities

• Lead the architecture, design, and delivery of Oracle Field Service solutions for electric, gas, and water utility clients.
• Facilitate discovery workshops with utility stakeholders to define requirements, business processes, and transformation objectives.
• Design end-to-end field service solutions for meter installation, exchange, and maintenance; service connections and disconnections; outage response and restoration; inspections and compliance; and work orders and asset maintenance.
• Develop architectures integrating Oracle Field Service with Oracle Utilities applications, including CC&B, C2M, MDM, WAM, and Outage Management solutions.
• Advise utility operations leaders, field service managers, dispatch teams, and executive stakeholders throughout project delivery.
• Assess business processes and recommend best practices for scheduling, routing, workforce utilization, customer appointment management, and mobile workforce enablement.
• Define integration, data migration, and technical architecture strategies for enterprise utility ecosystems.
• Collaborate with project managers, functional consultants, developers, and client teams to deliver solutions.
• Provide leadership in solution design reviews, architecture governance, testing, and production deployments.
• Support business development through client presentations, solution demonstrations, proposal responses, and project estimation.
• Identify opportunities to improve operational performance, customer service, field productivity, and regulatory compliance through Oracle technology.
• Keep up to date on Oracle updates, certifications, and industry trends.
• Contribute to the internal knowledge base and reusable solution assets.
• Provide architectural leadership on multiple client engagements simultaneously.
• Participate in staffing, interviewing, and onboarding consultants when required.
• Review and validate project deliverables for architectural consistency and quality.
• May train technical staff, conduct interviews, assign duties and responsibilities, oversee project-staff workflow, and conduct timely, constructive project performance evaluations.

Benefits

• Medical insurance options, including PPO high-deductible or copay plans, with a wellness program and Teledoc.
• Health Savings Account (HSA).
• Medical Flexible Spending Accounts (FSA), including full and limited-purpose accounts.
• Dental insurance options.
• Vision insurance options.
• Critical illness insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Profit-sharing program.
• 401(k) program, available after the eligibility period.
• Travel incentive.
• Employer-paid life and accidental death and dismemberment insurance.
• Employer-paid short-term disability.
• Employer-paid long-term disability.
• Dependent care Flexible Spending Account (FSA).
• Bi-weekly pay via direct deposit.
• Employee discount marketplace.
• Voluntary life insurance.
• Pre-paid legal benefits.
• Pet insurance.
• Paid time off, paid sick leave, and paid holidays.
• Flexible scheduling.
• Remote work.
• Learning and development activities.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior