Oracle Field Service Technical Designer

Accenture•Chicago, IL

47d•Hybrid

About The Position

Accenture is seeking a transformation-focused Oracle OFS Consultant to help utilities clients modernize field service operations and deliver measurable business value. This role requires a blend of hands-on Oracle Field Service experience with strong consulting, communication, and scrum delivery skills. The consultant will partner across various teams including business, technology, client, product, testing, training, and offshore to align priorities, solve complex problems, and guide users through new ways of working. Practical knowledge of OFS configuration and adoption is essential, along with the ability to translate operational needs into scalable solutions that improve workforce productivity, customer experience, and service execution.

Requirements

Minimum of 3 years of working on Oracle Field Service Cloud solution application.
Minimum 3 years of work experience working as a Technical Designer on an Oracle Field Service Cloud implementation.
Minimum 3 years of work experience with Configuration Tools components and Java / Groovy.
Minimum of 2 years of experience working with field service operations, dispatch management, scheduling optimization, or related areas.
Experience collaborating across cross-functional business, technology, integration, testing, training, client, and offshore teams.
Bachelor's Degree or equivalent (6 years) work experience. If an Associate's Degree, 3 years of work experience is required.

Nice To Haves

Experience with Oracle Fusion Field Service, or broader Oracle Utilities application ecosystem.
Scrum Master, SAFe, Agile, or Oracle certification.
Experience in utilities operations, field workforce optimization, dispatch, scheduling, routing, mobile workforce, or capacity management.

Responsibilities

Support Oracle OFS transformation programs for utilities clients, including field service process redesign, solution configuration, testing, training, deployment, and post-go-live adoption.
Review and understand the acceptance criteria and solution design provided in the Features.
Create Technical Design documents to satisfy the Feature Acceptance Criteria and aligned with the solution design.
Walk through technical design documents with the Developers.
Communicate technical solution and progress to different cross-functional teams.
Ensure that developed code is in line with the technical specifications and ensure high quality deliverables.
Analyze and triage defects to recommend fixes.
Define unit test cases that cover important business scenarios.
Configure and extend Oracle Utilities products to meet requirements.
Work closely with the Business and Functional Designers to ensure the technical solution aligns with the solution approach.
Lead and coach Developers in the team by imparting knowledge and managing their performance.
Analyze functional, technical, and integration requirements across scheduling, dispatch, mobile workforce, routing, capacity, and field execution processes.
Support execution of cutover activities, deployment readiness, change enablement, and stakeholder communications for OFS releases.