Optometry Patient Referral Coordinator 2

The Ohio State University•Columbus, OH

6d•$17 - $22

About The Position

The OSU College of Optometry Patient Referral Coordinator manages incoming and outgoing patient referrals for the main campus and satellite locations. The role tracks referrals, determines patient scheduling needs, creates patient accounts and referral documentation, schedules internal and external appointments, communicates with patients, and sends and receives exam records and referral letters through CareLink, eFax, or other secure methods. It also manages records and reviews data quality before medical records are sent to providers, while maintaining communication with staff, interns, and attendings about referrals. The coordinator completes the referral loop by managing communications among the parties involved, notifying providers, and confirming receipt of medical records. The role updates documentation in the electronic health system and handles protected health information securely and confidentially in accordance with College of Optometry, state, and federal requirements. The coordinator works with Patient Services, Medical Records, and clinic faculty to support efficient referral workflows and answers and returns patient calls about referrals and appointments. The position also provides backup support to Medical Records, facilitates timely release of protected health information to authorized parties, and responds to patient inquiries about record releases and glasses, contact lens, and pharmaceutical prescription requests. Other duties may be assigned.

Requirements

High school diploma or GED.
One year of relevant experience.

Responsibilities

Track incoming and outgoing patient referrals for main campus and satellite locations.
Determine patient scheduling needs, create patient accounts and incoming-referral documentation, and schedule internal and external appointments.
Communicate with patients and manage referral correspondence, including sending and receiving exam records and referral letters through CareLink, eFax, or other secure methods.
Manage records and complete quality reviews of data before sending medical records to providers.
Maintain effective communication with staff, interns, and attendings regarding incoming and outgoing referrals.
Notify providers and confirm receipt of medical records to complete the referral loop.
Update documentation in the electronic health system and handle protected health information securely and confidentially in accordance with applicable requirements.
Coordinate with Patient Services, Medical Records, and clinic faculty to maintain effective referral workflows.
Answer and return patient phone calls about referral requests and appointments.
Provide backup support to the Medical Records department in maintaining electronic health records.
Facilitate timely release of protected health information to authorized parties and respond to inquiries about records releases and glasses, contact lens, and pharmaceutical prescription requests.
Perform other duties as required.