Patient Coordinator (Norwalk Family Optometry)

VSP Ventures Optometric Solutions LLC • Norwalk, CA

10d • $19 - $22 • Onsite

About The Position

The Patient Coordinator provides a high-quality patient experience by welcoming and communicating with patients, supporting efficient patient flow, and ensuring smooth transitions throughout the eye care experience. The role includes front-desk and administrative duties, patient communication and scheduling, record maintenance, payment collection, and coordination with practice staff and doctors. The work environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, or similar factors.

Requirements

• One to two years of administrative experience, including at least one year providing administrative support.
• Demonstrated ability to perform multiple tasks successfully in a fast-paced environment.
• Working knowledge of the MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations and prepare letters confirming agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to use appropriate discretion and judgment when applying customer and call-handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Warmly greet patients and complete check-in and check-out processes while prioritizing patient satisfaction.
• Work with staff, doctors, and patients to document patient information, update records, and collect payments.
• Answer and triage correspondence received by telephone, email, and fax, and respond to inquiries in a timely manner.
• Maintain patient records and files to support accurate record keeping and ensure file security and confidentiality.
• Coordinate patient appointment scheduling to maintain patient flow, confirm appointments, and prepare charts for scheduled patients.
• Perform confidential administrative functions, including assembling reports, releasing records, and transmitting patient information to outside agencies.
• Keep the front desk and front entry organized.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Benefits

• The compensation package may include eligible incentives, bonuses, and/or commission, depending on the role.
• VSP Vision benefits are referenced; specific benefits are not detailed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed