Optometric Technician - Crocker Park

Warby Parker • Westlake, OH

1d

About The Position

Warby Parker is seeking an Optometric Technician to work alongside Optometrists and provide patients with a positive eye exam experience in a high-volume retail setting. The role supports in-person and video-assisted exams where available, performs preliminary clinical data collection, assists with contact lens insertion and removal training, and helps keep eye exam operations running smoothly. The technician also supports appointment coordination, accurate recordkeeping, exam-room readiness, and the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Team-oriented, with effective and efficient communication and collaboration skills when working with doctors, the store team, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Able to think outside the box when needed.
• Precise, comfortable with technology, and able to learn and use new medical applications quickly and effectively.
• Enthusiastic about working alongside a doctor in a high-volume retail setting.

Nice To Haves

• One or more years of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to explain the features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous work experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient and build rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Provide insertion and removal training to new contact lens wearers and train additional team members as directed by the Store Leader.
• Assist patients and the store team with appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process efficiently.
• Help the doctor maintain accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, cleaning equipment, and performing ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed