Optometric Technician - Winter Park

Warby Parker • Winter Park, FL

1d

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide patients with a positive eye-exam experience in a high-volume retail setting. The technician serves as a liaison between patients and doctors, performs preliminary testing and data collection, supports in-person and video-assisted appointments where available, and helps patients learn contact lens insertion and removal. The role also supports appointment coordination, patient flow, recordkeeping, exam-room readiness, regulatory compliance, and retail sales as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Team-oriented and effective at collaborating and communicating with doctors, store team members, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Able to think outside the box when needed.
• Precise and comfortable with technology, with the ability to quickly learn and effectively use new medical applications.
• Enthusiasm for working alongside a doctor in a high-volume retail setting.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and the ability to accurately explain product features and benefits.
• Working knowledge of G Suite.
• Previous work experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patients, building rapport throughout eye exams.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments where available.
• Train new contact lens wearers in insertion and removal, and train additional team members as directed by the Store Leader.
• Assist patients and the store team with appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process.
• Help the doctor maintain meticulous and accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up to date, maintain equipment cleanliness, and perform ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Variable compensation for eligible employees
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed