Optometric Technician - Lexington Avenue

Warby Parker • New York, NY

8h

About The Position

Warby Parker is seeking an Optometric Technician to work with optometrists and provide a positive experience for eye exam patients in a high-volume retail setting. The role supports in-person and video-assisted eye exams, performs preliminary testing and data collection, helps patients learn contact lens insertion and removal, and keeps exam operations running smoothly. The technician also supports appointment booking and follow-up, maintains accurate records and an organized exam room, and assists the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective team collaboration and communication with doctors, store team members, and patients.
• Strong multitasking, organizational, and time-management skills, including prioritizing appointments to maintain efficient patient flow.
• Ability to think outside the box when needed.
• Precision, comfort with technology, and ability to quickly learn and effectively use new medical applications.
• Enthusiasm for working alongside a doctor, in person or virtually, in a high-volume retail setting.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to accurately describe the features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Serve as the primary liaison between the doctor and patient and build rapport with eye exam patients.
• Collect preliminary clinical data, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members to provide this training as directed by the Store Leader.
• Help patients and the store team through the booking process, including appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process.
• Help the doctor maintain meticulous and accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations and privacy policies, including HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, maintaining equipment cleanliness, and performing ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed