Optometric Technician - Towson Town Center
About The Position
Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide a positive experience for eye exam patients in a high-volume retail setting. The technician serves as a liaison between patients and doctors, performs preliminary clinical data collection, supports in-person and video-assisted appointments, and helps patients learn to insert and remove contact lenses. The role also supports appointment booking and follow-up, patient flow, clinical recordkeeping, reports to other medical professionals, and compliance with privacy requirements and company procedures. Additional duties include preparing and maintaining the exam room and equipment, and supporting the retail sales team as directed by the Store Leader.
Requirements
- Professional, articulate, and compassionate approach to patient care.
- Effective team collaboration and communication with doctors, store team members, and patients.
- Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain efficient patient flow.
- Ability to think creatively when needed.
- Precision, comfort with technology, and ability to quickly learn and effectively use new medical applications.
Nice To Haves
- At least one year of experience in a medical environment supporting doctors.
- Strong knowledge of eyewear and ability to accurately explain features and benefits of different offerings.
- Working knowledge of G Suite.
- Previous experience in optometry, electronic health records, or medical care.
- Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
- Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).
Responsibilities
- Act as the primary liaison between the doctor and patient and establish rapport with eye exam patients.
- Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
- Support in-person and video-assisted eye exam appointments as available.
- Train new contact lens wearers in lens insertion and removal, and train additional team members to provide that instruction as directed by the Store Leader.
- Support appointment confirmation, annual exam outreach, and contact lens follow-up throughout the booking process.
- Manage patient flow through the eye exam process.
- Assist the doctor in maintaining accurate records of collected data.
- Help prepare reports for other medical professionals as needed.
- Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
- Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up to date, maintain clean equipment, and perform maintenance and calibration as needed.
- Support the retail sales team as directed by the Store Leader.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- Retirement savings plan (401(k))
- Parental leave
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical education reimbursement
- Free eyewear
- Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
