Optometric Technician - La Palmera
About The Position
Warby Parker is seeking an Optometric Technician to work alongside Optometrists and help provide patients with a positive eye exam experience in a high-volume retail setting. The role includes managing patient flow, performing preliminary testing and collecting clinical data, supporting in-person and video-assisted exams where available, and teaching new contact lens wearers how to insert and remove their lenses. The technician also helps patients and store staff with appointment booking and follow-up, maintains accurate records, prepares reports for other medical professionals as needed, and keeps the exam room, equipment, and contact lens trials organized and ready for use. The role also supports the retail sales team as directed by the Store Leader. The ideal candidate is professional, compassionate, organized, comfortable using technology, and able to communicate and collaborate effectively with doctors, patients, and store colleagues. Experience in a medical or optometry setting, familiarity with eyewear and healthcare technology, and relevant training or certification are preferred.
Requirements
- Professional, articulate, and compassionate approach to patient care.
- Effective team player who can collaborate and communicate with doctors, store colleagues, and patients.
- Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain efficient patient flow.
- Ability to think outside the box when needed.
- Precision and comfort with technology, with the ability to quickly learn and effectively use new medical applications.
Nice To Haves
- At least 1 year of experience in a medical environment supporting doctors.
- Strong knowledge of eyewear and ability to explain the features and benefits of different offerings.
- Working knowledge of G Suite.
- Previous work experience in optometry, electronic health records, or medical care.
- Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
- Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).
Responsibilities
- Serve as the primary liaison between the doctor and patient, building rapport with eye exam patients.
- Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
- Support in-person and video-assisted eye exam appointments as available.
- Train new contact lens wearers in lens insertion and removal, and train additional team members on this process as directed by the Store Leader.
- Support patients and the store team through appointment confirmation, annual exam outreach, and contact lens follow-up.
- Manage patient flow through the eye exam process.
- Help the doctor maintain meticulous and accurate records of collected data.
- Help prepare reports for other medical professionals as needed.
- Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
- Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials current, clean equipment, and perform ongoing maintenance and calibration as needed.
- Support the retail sales team as directed by the Store Leader.
Benefits
- Health, vision, and dental insurance for full-time employees.
- Life and AD&D insurance for full-time employees.
- Paid sick leave.
- Paid holidays for full-time employees.
- Vacation days for full-time employees.
- 401(k) retirement savings plan for full-time employees.
- Parental leave, including for non-birthing parents.
- Short-term disability.
- Employee Stock Purchase Plan.
- Employee Assistance Program (EAP).
- Bereavement support.
- Optical education reimbursement.
- Free eyewear.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
