Optometric Technician - La Palmera
About The Position
Warby Parker is seeking an Optometric Technician to work alongside Optometrists and provide patients with a positive eye-exam experience in a high-volume retail setting. The technician performs preliminary testing and clinical data collection, supports in-person and video-assisted appointments, provides contact lens insertion and removal training, and helps coordinate patient appointments and follow-up. The role also supports accurate recordkeeping, preparation of reports for other medical professionals, compliance with regulations and privacy policies, and the organization, cleanliness, maintenance, and calibration of exam-room equipment. The technician may also support the retail sales team as directed by the Store Leader.
Requirements
- Professional, articulate, and compassionate approach to patient care.
- Effective team collaboration and communication with doctors, store team members, and patients.
- Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
- Ability to think outside the box when needed.
- Precision and comfort with technology, and ability to learn and use new medical applications quickly.
- Willingness to work alongside a doctor in a high-volume retail setting, in person or virtually.
Nice To Haves
- At least 1 year of experience in a medical environment supporting doctors.
- Strong knowledge of eyewear and ability to describe features and benefits of different offerings accurately.
- Working knowledge of G Suite.
- Previous experience in optometry, electronic health records, or medical care.
- Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
- Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).
Responsibilities
- Act as the primary liaison between the doctor and patient and build rapport with eye-exam patients.
- Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
- Support in-person and video-assisted eye-exam appointments as available.
- Train new contact lens wearers in lens insertion and removal, and train additional team members as directed by the Store Leader.
- Support patients and the store team through the appointment booking process, including appointment confirmation, annual exam outreach, and contact lens follow-up.
- Manage patient flow through the eye-exam process efficiently.
- Help the doctor maintain accurate records of collected data.
- Help prepare reports for other medical professionals as needed.
- Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
- Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up to date, maintain equipment cleanliness, and perform ongoing maintenance and calibration as needed.
- Support the retail sales team as directed by the Store Leader.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- Retirement savings plan (401(k))
- Parental leave, including for non-birthing parents
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical Education Reimbursement
- Free eyewear
- Variable compensation for eligible employees
- Overtime pay for eligible non-exempt employees who work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
