Optometric Technician - Dalton Family Eyecare

EssilorLuxottica Group • Cleveland, GA

12d

About The Position

The Optometric Technician ensures patients receive high-quality optometric care during eye exams and provides a seamless patient experience by connecting the doctor with other primary care functions. The role supports patient care, exam procedures, patient flow, and records management, while providing clinical support to the optometrist as needed.

The technician performs pre-examination and diagnostic tests, supports contact lens exams and orders, reviews patient information, and helps maintain an organized, safe, and compliant practice environment. The role also involves patient communication and service, appointment scheduling, point-of-sale transactions when required, equipment maintenance and disinfection, and visual merchandising compliance. The position requires flexibility to work evenings and weekends based on business needs, along with adherence to practice standards, HIPAA, company policies, attendance requirements, and dress code.

Requirements

• High school graduate or equivalent.
• At least 2 years of experience in optometry, ophthalmology, or a healthcare setting.
• Knowledge of optical and medical terminology.
• Understanding and use of optical equipment and diagnostic testing, including pre-exam testing, pretesting, and visual acuity.
• Coaching skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities and address multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in healthcare.
• Previous experience in customer service, retail, and/or optical.
• Optometric technician certification.

Responsibilities

• Assist with patient care and eye exams, manage patient records, and support patient flow.
• Perform vision examination tests, including visual acuity, depth and color perception, and retinal imaging.
• Perform tests to assist the optometrist with timely and accurate diagnosis and treatment.
• Review prescriptions and patient information carefully, identify special needs, and consult with the optometrist, optician, or practice manager when necessary.
• Identify dissatisfied patients and act quickly to resolve concerns.
• Complete work accurately and thoroughly despite time pressure and patient volume.
• Handle and file patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
• Support contact lens exams and orders, including contact lens care, trial inventory, and patient orders.
• Use appointment book and scheduling procedures and operate computer systems effectively.
• Operate the point-of-sale system and enter patient information accurately; create and tender sales transactions when required, following operational processes and standards.
• Maintain a safe working environment for team members and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and interact positively with patients and staff.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Work evenings and weekends in support of business needs, varying by location.
• Meet attendance and daily timekeeping requirements and follow company policies and procedures.
• Maintain the required dress code.
• Perform other functions as assigned by the practice manager or business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.
• Professional development support and incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED