Lead EyeCare Advisor/Optometric Tech

EssilorLuxottica Group•Waukegan, IL

9d•$19 - $27

About The Position

The Lead Eyecare Advisor creates exceptional value for patients by providing exceptional service and ensuring patients receive high-quality care. The role coaches Optometric Technicians on the Op-Tech Training Manual and insurance processes, supports scheduling and staffing, helps patients understand office procedures and services, and provides clinical support to the Optometrist. The position also handles patient records, contact lens inventory and orders, office upkeep, and safety and regulatory practices.

Requirements

High school diploma or equivalent.
One year of experience.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Knowledge of office merchandise.
Familiarity with computers and calculators.
Strong organizational skills.

Nice To Haves

Previous experience in customer service, retail, or optical.

Responsibilities

Coach Optometric Technicians using the Op-Tech Training Manual and provide guidance on insurance processes.
Assist coworkers and cooperate in group efforts.
Take initiative to resolve problems, recommend solutions, and suggest improvements.
Partner with Management to forecast staffing and scheduling needs and adjust staffing in response to changes in patient volume.
Answer phone calls courteously and informatively, and schedule patient visits efficiently.
Greet patients promptly and provide a high level of service.
Determine the reason for each patient's visit and explain required paperwork, tests, products, services, and expected time frames.
Review patient information carefully, respond to patient questions, and consult with the Managing Doctor/Retail when necessary.
Work accurately under time pressure, identify dissatisfied patients, and act quickly to resolve concerns.
Perform pre-examination testing accurately and explain measurements to patients.
Use clinical and product knowledge to coach patients on contact lens care and handling.
Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.
Use appointment-book and scheduling procedures and operate relevant computer systems.
Organize, handle, and file patient records.
Place contact lens orders, process shipments, and submit invoices for payment.
Operate the cashier terminal when required.
Maintain a clean, organized, and professional-looking office.
Inform the Doctor/Retail of potential safety opportunities and demonstrate safe work practices.
Comply with safety and regulatory requirements for storing and using supplies and chemicals.