Lead EyeCare Advisor

EssilorLuxottica Group•Bellevue, WA

23h•$19 - $26

About The Position

The Lead EyeCare Advisor creates exceptional value for patients by delivering high-quality service and care. The role supports a welcoming, efficient patient experience, helps patients understand required paperwork, tests, products and services, and provides guidance on contact lens care and handling. The Lead EyeCare Advisor also coaches Optometric Technicians, provides clinical support to the Optometrist as needed, and helps maintain organized, safe, and professional office operations.

Requirements

High school diploma or equivalent.
At least 1 year of experience.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Knowledge of office merchandise.
Familiarity with computers and calculators.
Strong organizational skills.

Nice To Haves

Previous experience in customer service, retail, or optical.

Responsibilities

Coach Optometric Technicians on the Op-Tech Training Manual and insurance processes.
Assist coworkers, cooperate in group efforts, take initiative to resolve problems, and recommend improvements.
Partner with Management to forecast staffing and scheduling needs and adjust staffing to changing patient volumes.
Answer telephone inquiries courteously and schedule patient visits efficiently.
Greet patients promptly, determine the reason for their visit, explain paperwork, tests, products, services, and expected time frames, and provide attentive service.
Review patient information carefully, respond to questions, seek answers when needed, consult the Managing Doctor/Retail when appropriate, and resolve patient concerns promptly.
Perform pre-examination testing accurately, explain measurements, and answer patient questions.
Use clinical and product knowledge to coach patients on contact lens care and handling.
Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.
Use appointment-booking, scheduling, computer, and office procedures; organize and file patient records.
Place contact lens orders, process shipments, and submit invoices for payment.
Operate the cashier terminal accurately when required.
Maintain a clean, organized, professional office and inform the Doctor/Retail of potential safety concerns.
Follow safe work practices when handling contact lenses and office equipment, and comply with safety and regulatory requirements for storing and using supplies and chemicals.