Lead EyeCare Advisor

EssilorLuxottica Group•Nottingham, MD

2d•$19 - $27

About The Position

The Lead EyeCare Advisor creates value for patients by delivering exceptional service and helping ensure they receive high-quality care. The role involves coaching Optometric Technicians, supporting the patient-care and office workflow, and providing clinical support to the Optometrist as needed. The advisor works with management on staffing and scheduling, supports efficient patient visits, and contributes to a clean, organized, safe, and professional office.

Requirements

High school diploma or equivalent.
One year of experience.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Knowledge of office merchandise.
Familiarity with computers and calculators.
Strong organizational skills.

Nice To Haves

Previous experience in customer service, retail, or optical.

Responsibilities

Coach Optometric Technicians using the Op-Tech Training Manual and insurance processes.
Assist coworkers, cooperate in group efforts, take initiative, suggest improvements, and recommend solutions to problems.
Partner with management to forecast staffing and scheduling needs and adjust staffing to changes in patient volume.
Answer telephone inquiries courteously and schedule patient visits efficiently.
Greet patients promptly, determine the reason for their visit, explain paperwork, tests, products, services, and expected time frames, and provide attentive service.
Review patient information carefully, answer questions or seek answers, consult the Managing Doctor/Retail when necessary, and resolve patient concerns promptly.
Perform pre-examination testing accurately and explain measurements to patients.
Use clinical and product knowledge to guide patients on contact lens care and handling.
Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.
Use appointment-book, scheduling, and computer procedures.
Handle and file patient records in an organized and efficient manner.
Place contact lens orders, process shipments, and submit invoices for payment.
Operate the cashier terminal when required.
Maintain a clean, organized, and professional office and inform the Doctor/Retail of potential safety opportunities.
Follow safe work practices and comply with safety and regulatory requirements for handling equipment, contact lenses, supplies, and chemicals.