Optometric Technician - Barton Creek

Warby Parker • Austin, TX

10d • Onsite

About The Position

Warby Parker is seeking Optometric Technicians to work alongside Optometrists and provide patients with a positive eye-exam experience in a high-volume retail setting. The role supports in-person and, where available, video-assisted exams; performs preliminary clinical data collection; helps patients learn contact lens insertion and removal; and keeps exam operations organized and efficient. The technician also supports appointment booking and follow-up, accurate recordkeeping, regulatory and privacy compliance, exam-room readiness, and retail sales operations as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective collaboration and communication with doctors, store team members, and patients.
• Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Ability to think outside the box when needed.
• Precision and comfort with technology, and ability to quickly learn and effectively use new medical applications.
• Enthusiasm for working alongside a doctor in a high-volume retail setting.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to accurately describe the features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient and establish rapport with eye-exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye-exam appointments where available.
• Provide contact lens insertion and removal training to new wearers, and train additional team members on this training as directed by the Store Leader.
• Support patients and the store team with appointment confirmations, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye-exam process.
• Help the doctor maintain meticulous and accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, maintaining equipment cleanliness, and performing ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays and vacation days for full-time employees, with specific terms varying by location and applicable rules.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear.
• Overtime pay for applicable non-exempt employees required to work more than 40 hours in a workweek.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed