Optometric Technician

EssilorLuxottica Group • Barrington, IL

6h

About The Position

The Optometric Technician delivers the LensCrafters Experience by providing high-quality support to patients and the optometrist throughout the eye examination process. The role connects the doctor and retail functions, supports a positive patient experience before and after examinations, and helps deliver store performance indicators.

The technician assists with examinations, gathers patient medical histories, performs pre-examination testing, maintains accurate patient and prescription records, and supports contact lens care and inventory. The role also includes patient communication, appointment and follow-up calls, equipment maintenance and disinfection, and support for retail operations as capacity and patient demand allow.

Requirements

• High school graduate or equivalent.
• At least one year of strong internal or external customer service skills.
• Leadership skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in retail and/or optical.
• Experience in healthcare.

Responsibilities

• Greet patients promptly and professionally, and answer telephone calls in a friendly and courteous manner.
• Assist the optometrist with examinations, including privately obtaining medical histories and preparing patients for examination.
• Ask open-ended questions and explain the purpose and relevance of information and measurements to patients.
• Perform pre-examination tests accurately and within the appropriate time frame to support diagnosis and treatment.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Provide patient service with patience and courtesy, including when addressing indecisive or difficult patients.
• Work accurately under time pressure and high patient volume, and act promptly to resolve situations involving unsatisfied patients.
• Use appointment scheduling procedures and computer systems, and handle and file patient records in accordance with HIPAA.
• Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show follow-up calls.
• Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and organized.
• Use the CIAO system to enter patient data, insurance information, eye care services and fees, and prescription information accurately.
• Maintain a safe working environment for associates, customers, and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and interact effectively with patients and staff.
• Use clinical and product knowledge to coach patients on contact lens care and handling.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Monitor and maintain supplies and contact lens inventory in exam rooms.
• Support retail operations as capacity and patient demand allow.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED