Optometric Technician

AEG Vision•Medfield, MA

About The Position

The Optometric Technician works alongside Optometrists to support patient care and education, helping provide an efficient, high-quality experience throughout the visit. The role conducts preliminary testing and specialty diagnostic testing, assists with post-exam tasks, and manages the doctor’s appointment schedule. It also supports patient records and medical documentation, contact lens services, practice operations, and the cleanliness and presentation of the practice.

Requirements

Experience evaluating patients for eye exams and dispensing eye exam medications.
Familiarity with medical terminology associated with eye treatment.
Experience maintaining patient records and files in accordance with HIPAA regulations.
High school diploma or GED.
Strong attention to detail and ability to work under pressure in a fast-paced environment.
PC skills, including Microsoft Office, Windows, and word processing.
Ability to work collaboratively in a team environment.
Excellent verbal and written communication skills for professional collaboration with coworkers and patients.

Nice To Haves

Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

Perform preliminary patient evaluations before the Optometrist’s examination, including dilation, topicals, diagnostic medications, Optomap, autorefractor testing, and visual acuity.
Interview patients before their appointments to identify medical issues and reasons for the visit and communicate relevant details to the Optometrist.
Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals when required, and complete related paperwork.
Maintain patient records and files in compliance with company, federal, and state policies, including HIPAA.
Respond to patient telephone inquiries about medication and treatment, referring questions to the Optometrist as needed.
Perform specialty diagnostic testing using equipment such as OCT, Visual Field, Pachymetry, and retinal cameras when required.
Document medical findings and communications between the Optometrist and patient in electronic health records, and assist with medical documentation and clerical duties, including checking CPT codes and billing for post-operative care and office visits at participating practices.
Promote maximum schedule utilization through pre-appointment and daily appointment confirmations, recall-list outreach, and rescheduling patients who miss or cancel appointments.
Conduct contact lens insertion and removal classes, manage contact lens trial inventory, check in patients, and take contact lens orders in person or by phone.
Complete end-of-day responsibilities, including opti-schedule wrap-up and the end-of-day checklist.
Clean and organize frame boards, displays, mirrors, work benches, and office areas, maintaining the practice’s cleanliness and visual appeal.
Act as a scribe for the Optometrist or perform refractions when asked.
Perform other duties within the practice as requested.