Optometric Tech Supervisor

EssilorLuxottica Group•Boca Raton, FL

21h

About The Position

The Optometric Tech Supervisor partners with the Managing Doctor (OD) to support high-quality optometric care and deliver the LensCrafters patient experience. The role connects the doctor’s office and retail functions, supports store performance indicators, and helps ensure a smooth, positive experience for patients. The supervisor leads and coaches doctor’s office associates, oversees patient flow and administrative processes, and supports patient retention, exam growth, and contact lens growth.

Requirements

High school graduate or equivalent.
At least 3 years of experience.
Patient service and strong interpersonal skills.
Leadership and coaching skills.
Problem-solving ability.
Sales skills.
Strong communication and listening skills.
Ability to manage time effectively and solve problems.
Strong organizational and prioritization skills.
Ability to work independently.
Attention to detail.

Nice To Haves

Previous experience in customer service, retail, and/or optical.
Two years of optical or supervisory experience.
Good ophthalmic lens product knowledge.

Responsibilities

Ensure associate behaviors consistently support strong OD NPS, patient retention, exam growth, and contact lens growth.
Communicate the importance of annual eye exams and deliver strong TAB (The Appointment Book) performance.
Attract new patients to the practice.
Lead through the OD labor model and assign pre-test responsibilities to support patient flow and a positive patient experience.
Greet patients promptly and positively, and answer telephone calls in a friendly and courteous manner.
Explain required paperwork, tests, insurance benefits, products and services, and expected timeframes to patients.
Ensure Next Eye Exam calls are made daily.
Contact scheduled patients with appointment reminders within 24 hours of exam time and call no-shows within 20 minutes of their scheduled appointment.
Collect patient data in TAB and prepare patient charts the night before appointments.
Perform assessments and provide contact lens insertion, removal, and patient care training.
Train and certify newly hired doctor’s office associates.
Observe and coach associates on assessment quality.
Order contact lens trials in advance and ensure stock is not expired.
Coach and model the presentation of annual contact lens supplies to patients.
Assist with recruiting and selecting doctor support staff.
Ensure doctor’s office supplies are ordered in a timely manner.
Maintain an accurate physician referral log.
Provide associate scheduling feedback to the Managing Doctor and Store Manager.
Treat indecisive or difficult patients and staff with patience and courtesy.
Work accurately and thoroughly despite time pressure and patient volume.
Process, maintain, and file patient records in an organized and efficient manner in accordance with HIPAA.
Capture patient and prescription information and exam fees in the Point of Sale system.
Maintain the appearance of the office and ensure OD visuals align with brand guidelines.
Stay informed about store promotions and share them with doctor support staff.
Keep the office clean and free of clutter.
Provide clear, motivating, and constructive feedback promptly to support appropriate associate behaviors.