Optometric Assistant Part Time

Visionworks•East Northport, NY

7d•$18 - $27•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps deliver a positive patient experience by preparing patients for onsite or remote examinations, performing pre-exam diagnostic testing, and explaining the process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. Training is provided, and the position requires flexibility to work changing schedules and travel to other store locations as business needs require. The role is based inside a store and involves working with patients, doctors, retail associates, and remote clinical staff. Duties include using computers, electronic tablets, and pre-testing instruments. Associates must comply with HIPAA and company privacy and security requirements when handling protected health information and other confidential data.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Medical office or business professionalism.
Ability to provide excellent customer service and advocate for patients.
Ability to initiate interaction and collaborate with patients and team members.
Strong attention to detail and organization.
Clear and effective communication skills.
Ability to work under stress, interruptions, and deadlines.
Energetic, self-motivated, and able to work as part of a team.
Strong problem-solving and multitasking ability; empathy in all interactions.
Ability to read, analyze, and interpret insurance forms; follow procedures and instructions; and read English.
Ability to operate electronic software platforms and enter data efficiently and accurately.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to work changing schedules and travel between stores.
Physical ability to sit, stand, use hands and fingers, talk and hear for much of the workday; occasionally walk and reach; continuously reach above shoulder; and frequently lift or move up to 20 pounds.

Nice To Haves

Optical or healthcare background.

Responsibilities

Register patients and gather and enter medical history, ocular health information, and other relevant patient data in the EMR.
Assist onsite doctors with patient care and eye examinations; explain and administer preliminary tests and document results accurately.
Guide patients through remote eye examinations, including pre-testing and specialty testing, initiating video conferences, assisting remote clinical staff with additional tests, and documenting results.
After exams, communicate the doctor’s recommendations to a retail associate and transition the patient to that associate.
Understand MVC plans and explain plan benefits to patients.
Preauthorize insurance according to standard operating procedures.
Work with retail associates to schedule appointments and manage exam books, including contacting patients who do not attend or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye exams.
Maintain complete and accurate patient records according to company standards.
Instruct patients on contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders for patients and stock, notify patients when lenses are available, understand contact lens brands and parameters, and pull requested trial lenses accurately.
Maintain doctor equipment and clinical supplies, keep the patient environment clean and healthy, and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work flexible and changing schedules, including travel between store locations, to meet business demands.
Comply with HIPAA, privacy policies, and company data security guidelines.