Optometric Assistant Part Time

Visionworks•Hamburg, NY

12d•$17 - $26•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps provide a positive patient experience by preparing patients for onsite and remote examinations, completing preliminary diagnostic tests, and explaining each step of the process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. Training is provided. This is a part-time position with a listed pay range of $17 to $25.50 per hour.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Medical office or business professionalism.
Strong customer service and patient advocacy skills, including empathy.
Ability to communicate clearly and effectively with patients and associates and to collaborate with them.
Attention to detail and strong organizational skills.
Ability to work under stress, handle interruptions and deadlines, multitask, and solve problems.
Ability to follow procedures and instructions and read English.
Ability to read, analyze, and interpret insurance forms.
Ability to efficiently and accurately operate and enter data into electronic software platforms.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to work changing schedules and travel between stores.
Ability to reach above shoulder continuously and frequently lift or move up to 20 pounds.
Ability to sit, stand, handle objects, and talk or hear as required by the role.

Nice To Haves

Optical or healthcare background.

Responsibilities

Register patients and gather and enter pertinent patient information, including medical history and ocular health data, into the EMR.
Assist the onsite doctor with patient care and eye examinations; explain preliminary testing, administer tests, and accurately document results in the EMR.
Guide patients through remote eye examinations, including pre-testing and specialty testing, documenting results, initiating video conferences with remote technicians and doctors, and assisting with additional testing.
After examinations, transition patients to retail associates and communicate the doctor's recommendations.
Understand MVC plans and explain plan benefits to patients.
Preauthorize insurance in accordance with standard operating procedures.
Partner with retail associates to schedule appointments and manage examination books according to company guidelines, including contacting patients who miss or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer patients' clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye examinations.
Maintain complete and accurate patient records according to company standards.
Instruct patients in contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders for patients and stock, notify patients when contact lenses are available, and pull requested contact lens trials accurately.
Maintain doctor equipment and clinical supplies, keep the patient environment clean and healthy, and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work flexible schedules and travel to other locations as business demands require.
Comply with HIPAA requirements and company privacy and security guidelines.