Options Counselor-Veteran Directed Care Fayetteville & Durham, NC areas- Must Live in NC

BAY AGING•Carolina, NC

47d•$48,000 - $55,000

About The Position

The Options Counselor provides person-centered counseling services to Veterans enrolled in the Veterans Directed Care (VDC) program, which serves eligible Veterans of any age who are at risk of nursing home placement. The Counselor works with each Veteran to identify needs and develop a spending plan, then assesses, identifies, coordinates, and monitors supports and services on an ongoing basis. The Counselor monitors VDC spending with the Veteran, the Financial Management Service (FMS) provider, and the VAMC. The role reports directly to the Options Counselor, Team Lead, VDC. The position is based in North Carolina, and candidates must live in North Carolina; the Fayetteville and Durham areas are preferred. Work is divided approximately equally between home visits (including travel) and office work. Approximately 90% of the essential functions can be performed remotely, though regular independent travel is required. The position is exempt.

Requirements

At least 3 years of experience working with seniors, disabled adults, in human services, or in general case management.
Must live in North Carolina.
Ability to work independently and handle tasks autonomously while reporting regularly to supervisors and coworkers.
Strong organizational skills, including the ability to prioritize and multitask.
Strong customer service and interpersonal skills.
Excellent verbal communication skills in person and by phone.
Excellent written communication skills, including letters, memos, reports, and emails.
Ability to mediate conflict and engage clients in problem-solving conversations.
Understanding of client confidentiality and accurate, timely recording and entry of client information into computer systems.
Attention to detail in maintaining schedules, services, communications, and client advocacy.
Ability to establish and maintain trusting relationships with clients and families in varied circumstances.
Proficiency with Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint, and standard office equipment.
Ability to perform regular independent travel.
Ability to lift 15 pounds, walk, and climb stairs.
Must pass a criminal history background check.
Upon hire, must complete Person-Centered Options Counseling through the Virginia Department of Aging & Rehabilitative Services, No Wrong Door Training, HIPPA Basics for Providers through the Centers for Medicare & Medicaid Services, and Military Cultural Competency training through the Virginia Department of Veteran Services; annual recertification is required.

Nice To Haves

Bachelor’s degree in social work, human services, or a medical field preferred.
Candidates in the Fayetteville and Durham areas are preferred.

Responsibilities

Conduct home visits and initial assessments, develop spending plans, and help Veterans become employers.
Facilitate new-hire appointments and conduct required monthly, quarterly, semi-annual, and annual contacts and reassessments as needed.
Train Veterans on employer responsibilities and provide remediation when necessary.
Follow up on referrals and service implementations.
Maintain, update, and monitor clients’ confidential information, services, and file notes in the required database program.
Perform fiscal duties for the Veterans Directed Care program, maintain accurate expenditure records, and schedule and generate monthly reports.
Administer a satellite office as assigned.
Monitor VDC spending in coordination with the Veteran, the Financial Management Service provider, and the VAMC.
Maintain a travel schedule and submit related expense reports.
Organize and prioritize schedules and duties independently, and provide regular reports and updates to the supervisor regarding conflict resolution when warranted.
Advocate for clients, families, and community partners, and establish and maintain trusting relationships with clients and their families.
Work with other agency departments, staff, and employees.