Options Counselor -Veteran Directed Care -South Carolina-SC Candidates Only!

BAY AGING•Urbanna, VA

19h•$48,000 - $55,000•Hybrid

About The Position

The Options Counselor provides person-centered counseling services to Veterans enrolled in the Veterans Directed Care (VDC) program. VDC serves eligible Veterans of any age who are at risk of nursing home placement. The counselor works with each Veteran to identify needs, develop a spending plan, and assess, coordinate, and monitor supports and services on an ongoing basis. The counselor monitors VDC spending in coordination with the Veteran, the Financial Management Service (FMS) provider, and the VAMC. The position reports directly to the Options Counselor, Team Lead, VDC. The role is based in an office, with approximately 50% of work involving home visits and travel and 50% office work. Approximately 90% of essential functions can be performed remotely. Candidates must live in South Carolina, specifically Anderson, Greenville, or Spartanburg counties. Regular independent travel is required; physical requirements are minimal and include the ability to lift 15 pounds, walk, and climb stairs. This is an exempt position. A criminal history background check is required. Upon hire, the employee must complete and pass Person-Centered Options Counseling through the Virginia Department of Aging & Rehabilitative Services, No Wrong Door Training, HIPAA Basics for Providers through the Centers for Medicare & Medicaid Services, and Military Cultural Competency training through the Virginia Department of Veteran Services. Annual recertification is required. The job description may not cover every duty, and the supervisor may assign additional related responsibilities. Bay Aging is an Equal Opportunity Employer and provides reasonable accommodation for individuals with disabilities.

Requirements

At least 3 years of experience working with seniors, disabled adults, in human services, or in general case management.
Must live in South Carolina in Anderson, Greenville, or Spartanburg County.
Ability to use Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint, and standard office equipment.
Data entry and evaluation skills.
Strong organizational skills and ability to prioritize and multitask.
Strong customer service and interpersonal skills.
Excellent verbal communication skills, both face-to-face and by phone.
Excellent written communication skills, including letters, memos, reports, and emails.
Ability to mediate conflict and engage clients in problem-solving conversations.
Understanding of client confidentiality, client data recording, and timely, accurate data entry into computer systems.
Ability to work independently, make decisions, and handle varied tasks autonomously while reporting regularly to supervisors and coworkers.
Attention to detail in maintaining schedules, services, communications, and client advocacy.
Ability to establish and maintain trusting relationships with clients and families.
Ability to interact and work effectively with other agency departments, staff, and employees.
Ability to travel independently on a regular basis.
Ability to lift 15 pounds, walk, and climb stairs.
Must pass a criminal history background check.
Must complete and pass required Person-Centered Options Counseling, No Wrong Door, HIPAA Basics for Providers, and Military Cultural Competency training upon hire; annual recertification is required.

Nice To Haves

Bachelor’s degree in social work, human services, or a medical field preferred.

Responsibilities

Conduct home visits, including initial in-home assessments, spending-plan development, and required monthly, quarterly, semi-annual, and annual contacts and reassessments as needed.
Assist Veterans with becoming employers and facilitate new-hire appointments.
Train Veterans on employer responsibilities and provide remediation as necessary.
Follow up on referrals and service implementations for clients.
Maintain, update, and monitor confidential client information, services, and file notes in the database program.
Perform fiscal duties required by the Veterans Directed Care program.
Maintain accurate expenditure records, schedule and generate monthly reports, and handle satellite office administration as assigned.
Monitor VDC spending with the Veteran, the FMS provider, and the VAMC.
Maintain a travel schedule and prepare related expense reports.
Organize and prioritize schedules and duties independently, and provide regular reports and updates to the supervisor regarding conflict resolution when warranted.
Advocate for clients, families, and community partners.
Establish and maintain trusting relationships with clients and families, and work with other agency departments, staff, and employees.