Options Counselor -Veteran Directed Care -South Carolina-SC Candidates Only! (47912)

Bay Aging•Anderson County, SC

1d•Onsite

About The Position

The Options Counselor provides person-centered counseling to Veterans enrolled in the Veterans Directed Care (VDC) program. The program serves eligible Veterans of any age who are at risk of nursing home placement. The counselor works with each Veteran to identify needs, develop a spending plan, and assess, coordinate, and monitor supports and services on an ongoing basis. The counselor also monitors VDC spending in coordination with the Veteran, the Financial Management Service (FMS) provider, and the VAMC. Candidates must live in South Carolina, specifically Anderson, Greenville, or Spartanburg County. The position reports directly to the Options Counselor, Team Lead, VDC. The role is split between home visits, including travel time, and office work. Home visits include initial assessments, spending-plan development, assistance with the process of becoming an employer, facilitation of new-hire appointments, required periodic contacts and reassessments, and training or remediation on employer responsibilities. Office work includes referral and service-implementation follow-up, maintaining confidential client records, fiscal duties, tracking expenditures, preparing monthly reports, and satellite-office administration as assigned. The suggested maximum caseload is 40 Veterans. The counselor performs a range of duties independently, organizing and prioritizing work, maintaining travel schedules and expense reports, and reporting updates to a supervisor when needed. The position is office-based, requires regular independent travel, and has minimal physical requirements. Approximately 90% of essential functions can be performed remotely. This is an exempt position. A criminal history background check is required. Upon hire, the employee must complete specified training and annual recertification.

Requirements

At least 3 years of experience working with seniors, disabled adults, human services, or general case management.
Must live in South Carolina, specifically Anderson, Greenville, or Spartanburg County.
Ability to work independently and manage varied tasks with regular reporting to supervisors and coworkers.
Strong organizational skills and ability to prioritize and multitask.
Strong customer service and interpersonal skills.
Excellent verbal communication skills, in person and by phone.
Excellent written communication skills, including letters, memos, reports, and emails.
Ability to mediate conflict and engage clients in problem-solving conversations.
Understanding of client confidentiality, client-data documentation, and timely, accurate computer data entry.
Ability to maintain detailed schedules, service records, communications, and client advocacy.
Ability to establish trusting relationships with clients and families and work effectively with other agency departments, staff, and employees.
Proficiency with Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint, and standard office equipment.
Ability to lift 15 pounds, walk, and climb stairs.
Must pass a criminal history background check.
Must complete Person-Centered Options Counseling through the Virginia Department of Aging & Rehabilitative Services, No Wrong Door Training, HIPAA Basics for Providers through the Centers for Medicare & Medicaid Services, and Military Cultural Competency training through the Virginia Department of Veteran Services upon hire; annual recertification is required.

Nice To Haves

Bachelor’s degree in social work, human services, or a medical field preferred.

Responsibilities

Provide person-centered counseling to Veterans enrolled in the Veterans Directed Care program.
Work with Veterans to identify needs and develop spending plans.
Assess, identify, coordinate, and monitor supports and services on an ongoing basis.
Monitor VDC spending with the Veteran, Financial Management Service provider, and VAMC.
Conduct home visits for initial assessments, spending-plan development, required contacts, and reassessments.
Assist Veterans with the process of becoming employers and facilitate new-hire appointments.
Provide training and remediation related to employer responsibilities.
Follow up on referrals and service implementations.
Maintain, update, and monitor confidential client information, service records, and file notes in the database.
Perform fiscal duties, maintain accurate expenditure records, and generate required monthly reports.
Provide satellite-office administration as assigned.
Maintain a travel schedule and submit related expense reports.
Organize and prioritize schedule and duties independently, while providing regular reports and updates to the supervisor as needed.
Advocate for clients, families, and community partners and assist with conflict resolution when warranted.