Optician

Bridgeview Eye Partners•Norfolk, NE

5h•Onsite

About The Position

An optician is an eyewear consultant who educates patients about doctor recommendations and helps them select eyewear that supports their vision needs. The role advises patients on lens options and fashionable frames, builds lasting patient relationships, and creates a positive shopping environment. It also involves maintaining optical merchandise displays and inventory, calculating insurance co-pays, and preparing and tracking spectacle orders. The position combines administrative and creative design skills. The position is located in Norfolk, Nebraska. The schedule notes that Fridays end by 2 PM and there are no Saturdays. Salary is competitive and based on experience. Staff members must meet training expectations within their initial 90-day probationary period. Optometric certification is encouraged, and Unity will assist employees who are eligible for its Employee Career Development Program.

Requirements

High school graduate or equivalent.
Excellent interpersonal, written, and verbal communication skills.
Exceptional customer service abilities.
Detail-oriented, with strong organizational skills.
Proven sales strategies.
Ability to obtain knowledge and skills on the job or through educational courses.
Ability to lead, motivate, and promote a team environment.
Proactive and adaptable, with the ability to work under pressure, accomplish projects, and meet deadlines in a fast-paced environment.
Ability to meet training expectations within the initial 90-day probationary period.

Nice To Haves

Optician experience is preferred.
Sales or retail experience is preferred.
Previous optician experience is a plus.
Certification through an optometric certification program is encouraged.

Responsibilities

Assist patients in selecting spectacles, educating them on quality, lens selection, and frame styling suited to their lifestyle and prescription.
Calculate insurance co-pays based on insurance eligibility.
Enter spectacle orders accurately and monitor their status daily to ensure timely delivery.
Receive spectacle orders into the system, verify them, notify patients, and schedule dispensing.
Follow up with patients on their adjustment to dispensed eyewear and prescribed contact lenses.
Perform adjustments and repairs as needed.
Troubleshoot patient concerns about eyewear as needed.
Maintain inventory for the optical retail area, including lab supplies, and report inventory as required.
Maintain displays of optical merchandise.
Monitor patient flow throughout the office and communicate delays appropriately.
Perform other duties and responsibilities as determined by the office manager or team lead and doctors.
Depending on patient volume or flow, assist with preliminary patient testing as required.
Depending on patient volume or flow, dispense contact lenses and perform contact lens progress checks.
Depending on patient volume or flow, help answer phones, schedule appointments, maintain doctors’ appointment books, and complete recalls.
Depending on patient volume or flow, assist with checkout and collection of patient payments.
Identify areas requiring additional reinforcement through education or consultation.