Optical Supervisor -Boston Seaport

Warby Parker•Boston, MA

2d•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its team of in-house optical professionals. The role combines eyewear customer service and optical work with store leadership and operational responsibilities. The Optical Supervisor acts as a store keyholder, helps open and close the shop, supports internal operations, and helps foster an upbeat, productive environment for opticians and retail advisors. The position works with customers ranging from longtime Warby Parker fans to first-time eyewear wearers, helping them feel confident about their glasses.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
At least 2 years of experience, including supervisor responsibilities.
Passion for the eyewear and retail industries.
Clear, effective, professional communication skills, including the ability to explain technical terms to customers.
Commitment to going above and beyond to make customers and teammates happy.
Energetic, positive team player able to adapt in a fast-paced, changing work environment.
Detail-oriented, calm under pressure, and able to manage a wide range of responsibilities.
Open-minded and committed to learning and challenging existing knowledge.
Takes work seriously without taking themselves too seriously.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
Drive the store vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program, and model excellent service.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.
Help open and close the store as a keyholder.