Optical Sales Associate

55888d88-cf09-47e9-99b5-cdf86a66592a•Sioux City, IA

1d•Onsite

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Sioux City, Iowa. The role provides customer and patient service in selecting, ordering, and dispensing eyewear; completing pre-screening activities before patient exams; preparing work orders for the Optical Lab; processing medical billing information; and maintaining frame inventory. On-the-job training is provided, and no experience is necessary. Teammates may complete Shopko OCE certification requirements and calendar modules to become certified.

Requirements

High school graduate or equivalent.
Maintain a license as required by state.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Effectively communicate at all levels of the organization through written and two-way verbal communication.
Read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to lift 10 to 20 pounds.
Able to see near, distance, color, and depth perception.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Able to operate office equipment, a cash register, optical equipment, and tools.
Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide customer and patient service according to company and Optical Center standards.
Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames that suit their style and color preferences and coordinate with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Help patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure frame inventory is merchandised properly.