Optical Sales Associate

Shoptikal, LLC • Fitchburg, WI

1d • Onsite

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Fitchburg, Wisconsin. The role provides patient and customer service during eyewear selection, ordering, and dispensing; completes pre-screening activities before patient exams; prepares work orders for the Optical Lab; processes medical billing information; and maintains frame inventory. On-the-job training is provided, and no prior experience is necessary. Teammates seeking certification must complete Shopko OCE certification requirements and calendar modules.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by state.
• Complete Shopko OCE certification requirements and calendar modules to become certified.
• Able to handle multiple customer interactions and phone calls at a time.
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
• Effectively communicate at all organizational levels through written and two-way verbal communication.
• Read and write at a high school graduate level.
• Sit or stand for extended periods.
• Operate office equipment such as a personal computer, telephone, fax machine, and copier.
• Lift 10 to 20 pounds.
• Have near, distance, color, and depth perception.
• Have manual and finger dexterity, hand/arm steadiness, grip, and hand-eye coordination.
• Operate a cash register and optical equipment and tools.
• Work normal or extended office hours, including evenings, nights, and weekends, as needed to meet deadlines.
• Travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

• Provide customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, coatings, and frames to meet those needs.
• Help patients select frames based on style and color, coordinating frames with facial and eye measurements and prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure frame inventory is properly merchandised.

Benefits

• Competitive wages and sales incentives.
• Competitive time-off package including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick/safe leave accrued according to state law.
• Medical, life, dental, vision, short-term disability, and long-term disability benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED