Optical Sales Associate

Shoptikal • Fitchburg, WI

1d

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Fitchburg, Wisconsin. The associate provides customer and patient service throughout eyewear selection, ordering, and dispensing; performs pre-screening activities before patient exams; prepares work orders for the Optical Lab; processes medical billing information; and maintains frame inventory. On-the-job training is provided, and no prior experience is necessary. Previous office or optical dispensing experience is preferred. Teammates seeking certification must complete Shopko OCE certification requirements and calendar modules.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by state law.
• Able to handle multiple customer interactions and phone calls at a time.
• Able to work with patient eyewear needs, including analyzing prescriptions, making repairs and adjustments, and lifestyle dispensing.
• Effectively communicate at all organizational levels through written and two-way verbal communication.
• Read and write at a high school graduate level.
• Sit or stand for extended periods.
• Lift 10 to 20 pounds.
• Have near, distance, color, and depth perception; manual and finger dexterity; hand and arm steadiness; ability to grip and hold items; and good eye-hand coordination.
• Operate office equipment, a cash register, optical equipment, and tools.
• Work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames that meet those needs.
• Help patients select frames based on style and color, coordinating them with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims, explain promotions and special lens offerings, and balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.

Benefits

• Competitive wages and sales incentives.
• Competitive time-off package including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick/safe leave accrued according to state law.
• Medical, life, dental, and vision benefits.
• Short- and long-term disability benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED