Optical Sales Associate

Shoptikal • Minot, ND

1d

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Minot, North Dakota. The role provides patient and customer service in selecting, ordering, and dispensing eyewear, completes pre-screening activities before patient exams, prepares work orders for the Optical Lab, processes medical billing information, and maintains frame inventory. On-the-job training is provided, and no experience is necessary. Teammates seeking certification must complete Shopko OCE Certification requirements and calendar modules.

The position involves helping patients identify eyewear options that meet their needs, assisting with contact lens care and frame adjustments, supporting the Optometrist with case histories and screenings, and completing related business and operational tasks. The role may require normal or extended office hours, including evenings, nights, and weekends, and independent travel to support company objectives and personal development.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by state.
• Able to handle multiple customer interactions and phone calls at a time.
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
• Effectively communicate at all organizational levels through written and two-way verbal communication.
• Able to read and write at a high school graduate level.
• Able to sit or stand for extended periods.
• Ability to lift 10 to 20 pounds.
• Ability to see near, distance, color, and depth perception.
• Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Able to operate a cash register, optical equipment and tools, and office equipment such as a personal computer, telephone, fax machine, and copier.
• Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Able to travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.
• On-the-job training is provided; no experience is necessary.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patient eyewear needs and recommend lenses, lens coatings, and frames.
• Assist patients in selecting frames based on style and color, coordinating them with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.
• Complete pre-screening activities prior to patient exams.

Benefits

• Competitive wages and sales incentives.
• Competitive time-off package including vacation pay, volunteer pay, paid holidays, and a personal day.
• Sick pay; eligible teammates accrue Sick/Safe leave per state law.
• Medical, life, dental, and vision benefits.
• Short- and long-term disability benefits.
• Voluntary/cafeteria offerings.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED