PT Optical Sales Associate
About The Position
Shopko Optical is seeking a full-time Optical Sales Associate in Winona, Minnesota. The role provides customer service and patient care while helping patients select, order, and receive eyewear. It also includes completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training is provided, and no experience is necessary. The stated pay rate is $15.00 to $21.00 per hour. The associate supports patients with eyewear selection, recommendations, dispensing, repairs, adjustments, and contact lens care. The role also involves handling third-party plans and claims, explaining promotions, balancing accounts, and meeting company and Optical Center service and operational standards.
Requirements
- High school graduate or equivalent.
- Maintain a license as required by the state.
- Able to handle multiple customer interactions and phone calls at a time.
- Able to work with patient eyewear needs, including analyzing prescriptions, making repairs and adjustments, and lifestyle dispensing.
- Effectively communicate at all organizational levels through written and two-way verbal communication.
- Read and write at a high school graduate level.
- Able to sit or stand for extended periods.
- Able to lift 10 to 20 pounds.
- Able to see near and distance, perceive color and depth, and demonstrate manual and finger dexterity, hand/arm steadiness, gripping ability, and good eye-hand coordination.
- Able to operate office equipment, a cash register, optical equipment, and tools.
- Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
- Able to travel independently to support company objectives and personal development.
Nice To Haves
- Previous experience in an office and/or optical dispensing is preferred.
Responsibilities
- Provide excellent customer and patient service according to company and Optical Center standards.
- Analyze patient eyewear needs and recommend lenses, lens coatings, and frames.
- Help patients select frames based on style and color, coordinating them with facial and eye measurements and optical prescriptions.
- Order and dispense eyewear accurately and professionally.
- Assist patients with frame repairs and adjustments.
- Show patients how to insert, remove, and care for contact lenses.
- Assist the Optometrist with case histories and screenings.
- Maintain knowledge of third-party plans and claims.
- Explain promotions and special lens offerings to patients and customers.
- Balance accounts.
- Prepare work orders with specific instructions for the Optical Lab.
- Process medical billing information.
- Ensure frame inventory is properly merchandised.
- Complete pre-screening activities prior to patient exams.
Benefits
- Competitive wages and sales incentives.
- Competitive time-off package including vacation pay, volunteer pay, paid holidays, and a personal day.
- Sick/safe leave accrued according to state law.
- Medical, life, dental, vision, short-term disability, and long-term disability benefits.
- Voluntary/cafeteria offerings.
- Employee Assistance Program.
- On-the-job training and certification.
- Teammate Recognition Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
