Optical Sales Associate

Shoptikal•Wausau, WI

5d•Onsite

About The Position

Shopko Optical is hiring a full-time Optical Sales Associate in Wausau, Wisconsin. The associate provides customer and patient service in the selection, ordering, and dispensing of eyewear, completes pre-screening activities before patient exams, prepares work orders for the Optical Lab, processes medical billing information, and maintains frame inventory. On-the-job training is provided, and no experience is necessary. Teammates seeking certification must complete Shopko OCE Certification requirements and calendar modules.

Requirements

High school graduate or equivalent.
Maintain a license as required by the state.
Ability to handle multiple customer interactions and phone calls at a time.
Ability to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Ability to communicate effectively throughout the organization through written and two-way verbal communication.
Ability to read and write at a high school graduate level.
Ability to sit or stand for extended periods.
Ability to lift 10 to 20 pounds.
Ability to see near, distance, color, and depth perception.
Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Ability to operate a cash register, optical equipment, and tools.
Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Ability to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide customer and patient service according to company and Optical Center standards.
Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames that meet those needs.
Assist patients in selecting frames based on style and color, coordinating frames with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.